Valentino Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

The Client Advisor creates meaningful client experiences at Valentino by delivering Couture Service, building a clientele and achieving sales, KPI and CRM targets. The role also covers styling, appointment preparation, after-sales support, merchandise replenishment, store presentation and operational tasks, including shipping and receiving.

Role & Responsibilities

• Master the client journey to build strong, long-term client relationships.
• Proactively engage with existing and prospective clients and develop a clientele.
• Deliver Valentino Couture Service impeccably at every stage: sale preparation, welcome, client discovery, product presentation, closing and farewell.
• Understand CRM targets and actively participate in initiatives to achieve them.
• Implement personalized outreach campaigns and use available clienteling tools to complete CRM tasks within the specified timeframes.
• Consistently capture client data and record qualitative information.
• Know the customer portfolio, including the VVICs and VICs under the advisor's care.
• Consistently work to achieve sales, KPI and CRM targets.
• Discover clients' needs and guide them across all brand categories.
• Use knowledge of current fashion and seasonal trends to curate looks.
• Develop product and fit knowledge through company training, tools and in-store employee fit sessions.
• Prepare for client appointments by researching preferences, organizing merchandise and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends and special store events.
• Assist with sales and after-sales activities, including boutique returns, end-of-season returns, customer returns, repairs and complaints.
• Maintain products and replenish the sales floor.
• Know warehouse stock across all categories to replenish shelves and maximize sales.
• Partner with the team to support seamless daily store operations and uphold presentation standards.
• Coordinate with the Visual team on display guidelines, and verify and report relevant information to store management.
• Know and understand company policies and procedures.
• Use the POS system to process client transactions.
• When no Operations team member is present, actively perform operational tasks, including shipping and receiving.

Qualifications

• Previous luxury retail sales experience with relevant clientele-focused experience.
• A proven track record of achieving sales results.
• Exceptional clienteling and customer relationship-building skills.
• Strong verbal and written communication skills.
• Computer skills to operate a retail POS system and MS Office programs, including Word, Excel and Outlook.
• Ability to work a flexible schedule based on business needs, including evenings, weekends and holidays.
• Additional foreign languages are a plus.
• Action-oriented, with a drive for results.
• Problem-solving ability.
• Team player.
• Bilingual in English and Spanish.

Skills

Workplace

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.