Valentino Client Advisor

Los Cabos Baja California Sur Mexico

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While this position is no longer receiving submissions as of October 9, 2026, we invite you to explore further opportunities at Valentino or browse all open roles.

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Employment
Full-Time
Seniority
Entry-Level
Posted
Sep 30, 2026

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Valentino seeks a Client Advisor to create meaningful retail experiences and drive boutique success through personalized styling and client relationship management. The role encompasses comprehensive client journey mastery, product expertise across all brand categories, and achievement of sales and CRM targets whilst maintaining impeccable presentation standards and operational excellence.

Role & Responsibilities

  • Master the Client Journey to create strong long-term client relationships and proactive engagement with existing and potential clientele
  • Deliver Valentino Couture Service across all phases—preparation, welcome, exploration, product presentation, closing, and farewell
  • Manage CRM targets and implement personalized reach-out campaigns using available clienteling tools
  • Capture and consistently record client data with qualitative notes; maintain awareness of personal customer portfolio including VVIC and VIC accounts
  • Achieve sales, KPIs, and CRM targets consistently
  • Discover client needs and guide them across all brand categories; curate looks informed by current fashion trends and seasonal offerings
  • Develop strong product and fit knowledge through company trainings, tools, and in-store employee fit sessions
  • Prepare for client appointments by researching preferences, organizing merchandise, and creating welcoming environments
  • Assist with all sales and after-sales activities including returns, end-of-season management, repairs, and complaint resolution
  • Ensure product maintenance and replenishment on the sales floor; maintain awareness of warehouse stock across all categories
  • Liaise with the Visual team to follow display guidelines and uphold presentation standards
  • Operate POS system to perform all client transactions and assist with operational tasks including shipping and receiving when needed

Qualifications

  • Previous luxury retail sales experience with a strong clientele focus
  • Proven track record in achieving sales results
  • Exceptional customer relationship building skills
  • Strong verbal and written communication abilities
  • Proficiency with POS systems and Microsoft Office applications (Word, Excel, Outlook)
  • Bilingual English and Spanish
  • Flexible availability including evenings, weekends, and holidays
  • Action-oriented mindset with drive for results
  • Problem-solving capability
  • Strong team collaboration skills

Skills

POS system operation Microsoft Office (Word, Excel, Outlook) CRM tools and clienteling platforms Client relationship management Product styling and curation Sales achievement and KPI management Visual merchandising standards Customer data management

Experience

Previous luxury retail sales experience with demonstrated clientele focus and proven track record in achieving sales results.

Education

No formal educational requirements specified.

Workplace

The successful candidate will be located in Los Cabos, Baja California Sur, Mexico.

The setting Mexico

Explore jobs in Mexico.

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Styling Consultant», «Retail Associate», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.

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