- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks a Client Advisor to serve as a brand ambassador at the Sloane Street boutique, embodying brand values across all stages of the customer experience from initial consultation to long-term retention. The successful candidate will drive sales achievement against individual and store targets whilst mastering key performance indicators, developing client relationships through personalized engagement, and maintaining expert product knowledge of Valentino's collections to deliver compelling storytelling that enhances the luxury retail experience.
Role & Responsibilities
- Meet individual sales targets and contribute to overall store sales objectives while understanding KPI correlation with client experience metrics such as cross-selling and average transaction value
- Develop and retain existing clients through focused engagement, recruit new clients, and manage all sales channels including walk-ins, private appointments, distance sales, and partnership sales
- Collect and enrich client data to build and maintain prospect databases, creating opportunities for personalized engagement and strategic client segmentation
- Master Valentino product knowledge and convey compelling brand storytelling to enhance client engagement and product appeal
- Contribute to visual merchandise maintenance and store display standards to ensure optimal presentation of collections
- Execute all operational tasks in full compliance with company guidelines, including after-sales assistance, product transfers, stock management, and documentation
- Support inventory management activities such as cycle counts, stock takes, product receiving and transfers while maintaining organized stock systems
- Utilize company systems and tools including Smart XP, MY-V XP, PRISM, SAP, Training App, and After-Sales App to manage store operations efficiently
Qualifications
- Proven track record in luxury retail sales or high-end client services
- Demonstrated ability to achieve and exceed individual sales targets
- Expertise in clienteling and customer relationship management
- Strong understanding of key performance indicators and retail metrics
- Fluency in English; additional languages preferred for serving diverse clientele
Skills
Experience
Minimum 2–3 years of experience in luxury retail, fashion, or high-end client services, with demonstrated success in achieving sales targets and building strong client relationships. Prior experience in a comparable luxury brand environment is advantageous.
Education
Secondary education minimum; candidates with fashion, retail management, or hospitality qualifications are preferred but not required.
Workplace
This position is based in London, England, UK.
Explore jobs in England or in the UK.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Style Advisor», «Retail Associate», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.