Valentino Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Master the client journey to create strong, long-term client relationships and build a sustainable personal clientele
• Deliver the Valentino Couture Service with precision through all phases: preparation for sale, welcome, client exploration, product presentation, closing, and farewell
• Actively engage with existing and potential clients through proactive outreach and personalized campaigns using all available clienteling tools
• Consistently capture client data and qualitative information in the CRM system; maintain awareness of VVIC and VIC portfolios
• Achieve assigned sales targets, KPIs, and CRM objectives while managing client appointments and ensuring seamless preparation
• Curate personalized styling recommendations by understanding client needs, staying informed of current fashion trends, and maintaining product and fit knowledge
• Assist with all sales and after-sales activities, including returns, seasonal transitions, customer complaints, and repairs
• Maintain product presentation standards, manage inventory replenishment, and coordinate with the Visual team to uphold display guidelines
• Operate the POS system for all client transactions and execute operational tasks as needed, including shipping and receiving
• Demonstrate knowledge of company policies and procedures while maintaining flexibility to work evenings, weekends, and holidays

Qualifications

• Previous luxury retail sales experience with demonstrated clientele-focused expertise
• Proven track record of achieving sales targets and KPIs
• Exceptional verbal and written communication skills in English; Spanish fluency preferred
• Advanced proficiency with retail POS systems and MS Office programs (Word, Excel, Outlook)
• Strong ability to build and maintain meaningful client relationships
• Action-oriented, results-driven mindset with problem-solving capabilities
• Team player with demonstrated flexibility and adaptability
• Willingness to work flexible schedules including evenings, weekends, and holidays

Skills

Experience

Previous luxury retail sales with relevant clientele-focused experience and a proven track record in achieving sales results. Demonstrated expertise in building and maintaining high-net-worth client relationships and delivering exceptional customer service in a premium brand environment.

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.