- Employment
- Contract
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks a Client Advisor for its Las Rozas Village location to embody brand values and orchestrate the complete client experience from initial contact through retention. The role demands mastery of sales execution with clear KPI achievement, strategic clienteling to drive client acquisition and retention, and deep product knowledge with compelling storytelling capabilities. The ideal candidate will manage store operations in full compliance with company guidelines while leveraging proprietary systems including Smart XP, MY-V XP, PRISM, and SAP.
Role & Responsibilities
- Meet individual sales targets and contribute to overall store sales objectives while maintaining clear understanding of KPI correlations
- Develop and retain existing clients through personalized engagement across all sales channels including walk-ins, private appointments, distance sales, and partnership opportunities
- Acquire and enrich client data from new and potential customers, maintaining and updating the prospect database
- Master Valentino product knowledge and convey compelling storytelling around each creation
- Execute store operations in full compliance with operational guidelines including after-sales assistance, product transfers, on-hold management, and consignment handling
- Contribute to stock organization, cycle counts, stock takes, and product receiving and transfer activities
- Manage store activities utilizing company systems such as Smart XP, MY-V XP, PRISM, SAP, Training App, and After Sales App
- Apply styling and cross-selling techniques to increase average transaction value and customer lifetime value
- Contribute to display maintenance and visual merchandising standards
Qualifications
- Proven sales achievement and ability to meet or exceed individual sales targets
- Demonstrated expertise in client relationship management and personalized engagement
- Strong product knowledge and ability to articulate compelling brand narratives
- Proficiency with point-of-sale systems and retail management software
- Data management capability with attention to client database accuracy and enrichment
- Full compliance mindset with operational guidelines and company policies
Skills
Experience
Retail sales experience in luxury fashion or premium brands is preferred, with demonstrated success in achieving sales targets and managing client relationships. Experience with CRM systems and retail management platforms is advantageous.
Education
Secondary education or equivalent; additional training in luxury retail, fashion, or sales methodology is valued but not required.
Workplace
The successful candidate will be located in Las Rozas, Madrid, Spain, with easy access to Madrid.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Style Advisor», «Client Relations Specialist», «Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.