- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks a Client Advisor to deliver the maison's distinguished retail experience and cultivate enduring client relationships within its Houston Galleria boutique. The successful candidate will master the client journey through all phases—from preparation and welcome through product presentation and farewell—while leveraging CRM tools to achieve sales targets and clienteling objectives. Responsibilities encompass styling expertise across collections, personalized client engagement, merchandise maintenance, and operational proficiency with POS systems and luxury retail protocols.
Role & Responsibilities
- Master the client journey to create strong long-term relationships and consistently achieve sales, KPI, and CRM targets
- Deliver the Valentino Couture Service across all phases: preparation, welcome, client exploration, product presentation, closing, and farewell
- Identify client needs and guide clients across all product categories, curating personalized looks informed by seasonal trends and current fashion
- Implement personalized reach-out campaigns and utilize clienteling tools to complete CRM tasks within given timeframes
- Develop and maintain comprehensive knowledge of customer portfolio, including VVICs and VICs assigned to your care
- Prepare for client appointments by researching preferences, organizing merchandise, and creating welcoming environments
- Capture client data consistently and maintain detailed qualitative information in CRM systems
- Assist with all sales and after-sales activities, including returns, end-of-season processes, customer care, repairs, and complaint resolution
- Ensure product maintenance, floor replenishment, and warehouse stock awareness to maximize sales opportunities
- Partner with the team on seamless store operations, visual presentation standards, and liaison with Visual team on display guidelines
- Operate POS systems for all client transactions and contribute to operational tasks including shipping and receiving as needed
- Maintain knowledge and understanding of company policies and procedures
Qualifications
- Previous luxury retail sales experience with proven clienteling and relationship-building focus
- Proven track record of achieving sales results and meeting CRM targets
- Exceptional verbal and written communication skills
- Proficiency with retail POS systems, Microsoft Office (Word, Excel, Outlook)
- Strong product knowledge and ability to develop fit expertise through training and in-store sessions
- Flexibility to work evenings, weekends, and holidays based on business needs
- Action-oriented mindset with strong drive for results
- Problem-solving capability and collaborative team orientation
Skills
Experience
Previous luxury retail sales experience with demonstrated expertise in clienteling and customer relationship building, coupled with a proven track record of achieving sales results and CRM targets.
Education
High school diploma or equivalent; further education in fashion, retail management, or luxury services is advantageous.
Workplace
The successful candidate will be located in Houston, TX, USA.
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Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Style Consultant», «Retail Stylist», «Luxury Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.