Valentino Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Represent Valentino and embody its brand values throughout every stage of the client experience, from preparation to retention.
• Meet individual sales targets and contribute to overall store sales objectives.
• Understand how each stage of the client experience relates to its KPIs; use styling to drive cross-selling and increase average ticket value.
• Develop and retain existing client relationships, recruit new and potential clients, and engage clients across walk-in visits, private appointments, distance sales and partnership sales.
• Collect data from prospective clients, enrich the prospect database, and maintain and update the current client list.
• Master the know-how of Valentino creations and communicate engaging, appropriate product stories.
• Contribute to maintaining product displays.
• Carry out tasks in full compliance with operational guidelines, including after-sales assistance, product transfer requests, on-hold items and consignment.
• Support operational and administrative tasks, including cycle counts, stocktakes, product receiving and transfers, and completing and archiving documentation; help maintain stock organization to the required standard.
• Manage store activities using company tools and systems, including Smart XP, MY-V XP, PRISM, SAP, Training App and After Sales App.

Qualifications

• Ability to meet individual sales targets and contribute to overall store objectives, applying KPI knowledge and techniques such as cross-selling and styling to drive sales growth.
• Ability to develop and maintain client relationships, recruit new clients, and deliver personalized engagement across sales channels.
• In-depth knowledge of Valentino products and the ability to engage clients through compelling storytelling aligned with brand values.
• Ability to execute store operations in accordance with guidelines, including stock management and after-sales assistance, and to use company tools and systems effectively.
• Ability to collect, manage and use client data to enrich the prospect database, strengthen client engagement, and inform sales strategies and marketing efforts.

Skills

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.