Valentino Client Advisor

About Valentino

Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.

Role & Responsibilities

• Build long-term client relationships by mastering the Client Journey and proactively engaging existing and prospective clients.
• Deliver Valentino Couture Service at every stage: sales preparation, welcome, client discovery, product presentation, closing and farewell.
• Work toward CRM targets and implement personalized outreach campaigns, using available clienteling tools to complete CRM tasks within set timeframes.
• Capture client data and qualitative information consistently; maintain knowledge of the client portfolio, including assigned VVICs and VICs.
• Achieve sales, KPI and CRM targets.
• Discover clients’ needs and guide them across all brand categories; curate looks informed by current fashion and seasonal trends.
• Develop product and fit knowledge through company training, tools and in-store employee fit sessions.
• Prepare for client appointments by researching preferences, organizing merchandise and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends and store events.
• Assist with sales and after-sales activities, including boutique and customer returns, end-of-season processes, repairs and complaints.
• Maintain products and replenish the sales floor; understand warehouse stock across categories to restock shelves and maximize sales.
• Partner with the team on daily store operations and presentation standards; liaise with the Visual team on display guidelines and report relevant information to store management.
• Understand and follow company policies and procedures.
• Use the POS system to process client transactions.
• When no Operations team member is present, participate in operational tasks, including shipping and receiving.

Qualifications

• Previous luxury retail sales experience with relevant clientele-focused experience.
• Proven record of achieving sales results.
• Exceptional clienteling and customer relationship-building skills.
• Strong verbal and written communication skills.
• Computer skills to operate a retail POS system and MS Office programs, including Word, Excel and Outlook.
• Ability to work a flexible schedule based on business needs, including evenings, weekends and holidays.
• Foreign languages are a plus.
• Action-oriented, with a drive for results.
• Problem-solving ability.
• Team-player approach.

Skills

Compensation

The base compensation for this position ranges from USD 22 to USD 24 per hour.

Benefits

Commission opportunities in addition to base pay; medical, dental and vision coverage; 401(k) retirement savings plan; paid time off (PTO) and paid sick time; career growth and development opportunities.

Culture

Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.