- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 30, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks a Client Advisor for its Neiman Marcus NorthPark boutique to deliver exceptional luxury retail experiences through personalized styling, CRM-driven clienteling, and consultative sales. The role combines product mastery, relationship building, and operational excellence—encompassing client journey orchestration, in-store styling, inventory management, and point-of-sale proficiency to drive boutique performance and brand perception.
Role & Responsibilities
- Master the client journey and create strong long-term relationships through proactive engagement with existing and prospective clientele
- Deliver the Valentino Couture Service across all transaction phases—preparation, welcome, client exploration, product presentation, closing, and farewell
- Manage a portfolio of VVICs (Very Very Important Clients) and VICs, implementing personalized reach-out campaigns and utilizing all available clienteling tools
- Consistently capture client data and qualitative information in the CRM system to inform targeted engagement strategies
- Achieve assigned sales, KPIs, and CRM targets while maintaining awareness of boutique performance metrics
- Develop and execute styling recommendations by understanding client preferences, staying informed of seasonal trends, and curating personalized looks across all brand categories
- Prepare for client appointments through research of individual preferences, merchandise organization, and environmental curation
- Assist with all sales and after-sales activities including returns, repairs, and customer service recovery
- Maintain product presentation standards, ensure floor replenishment, and coordinate with visual merchandising teams on display compliance
- Operate POS systems for transactions and support day-to-day operational tasks including shipping and receiving as needed
Qualifications
- Previous luxury retail sales experience with demonstrated clientele-focused expertise
- Proven track record of achieving sales targets and performance metrics
- Exceptional interpersonal and customer relationship-building skills
- Strong verbal and written communication abilities
- Proficiency with POS systems and Microsoft Office applications (Word, Excel, Outlook)
- Ability to work flexible schedules including evenings, weekends, and holidays
- Action-oriented mindset with drive for results and problem-solving capability
- Team-player mentality with collaborative approach to boutique operations
Skills
Experience
Previous luxury retail sales experience with a proven track record in achieving sales results and building clientele relationships in a high-end retail environment.
Education
High school diploma or equivalent; additional training in luxury retail or hospitality is advantageous.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Client Relations Specialist», «Retail Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.