- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 3, 2026
About Valentino
Founded in Rome in 1960 by Valentino Garavani and Giancarlo Giammetti, Valentino is an Italian luxury house distinguished by its couture heritage, expressive elegance and exceptional craftsmanship. Spanning haute couture, ready-to-wear, leather goods and accessories, the Maison unites artisanal expertise with contemporary creative ambition. As an employer, Valentino offers a professional setting where design, atelier craftsmanship, merchandising, retail and corporate functions contribute to a globally recognised identity. Its teams translate a rich Roman legacy into collections and client experiences, making the house a compelling environment for professionals drawn to the interplay of cultural heritage, meticulous execution and evolving expressions of luxury.
Valentino seeks a Client Advisor for its Bicester outlet to represent the brand and deliver the client experience from preparation through retention. The role covers sales and KPI performance, client development and data, product knowledge and storytelling, display upkeep, and compliant store operations using company systems.
Role & Responsibilities
- Represent Valentino and embody its values throughout every stage of the client experience, from preparation through retention.
- Meet individual sales targets and contribute to overall store sales objectives.
- Understand how each stage of the client experience relates to its KPIs; use styling to drive cross-selling and increase average ticket.
- Develop and retain existing clients, recruit new and potential clients, and engage clients across walk-in sales, private appointments, distance sales, and partnership sales.
- Collect data from prospective clients, enrich the prospect database, and maintain and update the existing client list.
- Master the know-how of Valentino creations and deliver engaging, appropriate product storytelling.
- Contribute to display maintenance.
- Complete tasks in compliance with operational guidelines, including after-sales assistance, product transfer requests, on-hold items, and consignment items.
- Support operational and administrative tasks, including cycle counts, stock takes, product receipt and transfer, and completing and archiving documentation; help maintain stock organization to the required standard.
- Manage store activities using company tools and systems, including Smart XP, MY-V XP, PRISM, SAP, Training App, and After Sales App.
Skills
Workplace
This position is based in Bicester, England, UK, within easy reach of Oxford.
Explore jobs in England or in the UK.
Culture
Valentino’s workplace culture is rooted in its Roman couture heritage, combining creative expression with exacting craftsmanship and meticulous attention to detail. Its professional environment brings together design, atelier and business expertise around a shared ambition to interpret the Maison’s distinctive identity through a contemporary vision of luxury.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Valentino, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Client Relations Associate», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.