- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Nov 10, 2026
About Vacheron Constantin
Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.
Vacheron Constantin is seeking a Customer Service Business Analyst to turn Customer Service data into actionable recommendations and lead analytics, reporting and Looker migration initiatives. The role is full-time in Plan-les-Ouates and requires a master’s degree or equivalent experience and 3–5+ years of relevant experience.
Role & Responsibilities
- Conduct ad hoc strategic analysis of Customer Service data to identify trends, explain performance drivers and support informed business decisions.
- Analyze Customer Service operational performance across markets and the Manufacture, highlighting variances, risks and opportunities.
- Support resource planning and capacity management; define assumptions and indicators to refine forecast models and communicate expected trends to operational stakeholders.
- Lead selected analyses and analytical solutions with operational teams, from defining business needs through deployment and adoption.
- Manage analytics initiatives from conception and prototype testing to global rollout, ensuring milestones, dependencies and business priorities are met.
- Identify reporting gaps and inefficiencies, proposing analytical solutions to streamline daily workflows and operational routines.
- Collaborate with analytics engineers to define business logic, translate metrics into data-modeling requirements and test data pipelines.
- Ensure the consistency, accuracy and integrity of Customer Service data across SAP, GCP and Looker, applying standardized KPI definitions across markets.
- Lead the migration of current Customer Service reporting tools to Looker, ensuring business continuity, data consistency, stakeholder alignment and user adoption.
- Develop onboarding documentation, run interactive training sessions and guide end users in using Looker for self-service analytics.
- Establish usage-tracking routines to monitor dashboard adoption, gather user feedback and refine solutions to keep tools relevant and impactful.
Qualifications
- Master’s degree in Data, Engineering or Business Intelligence, or equivalent experience.
- 3–5+ years of experience as a Business Analyst, Data Analyst or Analytics Consultant, ideally in luxury or aftersales.
- Proven expertise in Looker and Power BI (DAX).
- Strong proficiency in SQL and familiarity with cloud data warehouses (GCP / BigQuery); R or Python coding is a plus.
- Advanced Excel skills; knowledge of SAP ERP systems is a strong asset.
- Ability to translate business questions into structured analysis and formulate clear, evidence-based recommendations.
- Ability to build effective relationships with operational stakeholders, understand field realities and deliver impactful recommendations.
- Clear, assertive communication and the agility to adapt messages and interactions to different audiences and levels of seniority.
- Rigor, reliability and strong priority-management skills, with the ability to meet deadlines and thrive in a dynamic environment.
- Fluency in French and English, with the ability to communicate analysis clearly in an international environment.
Skills
Experience
3–5+ years as a Business Analyst, Data Analyst or Analytics Consultant, ideally in luxury or aftersales.
Education
Master’s degree in Data, Engineering or Business Intelligence, or equivalent experience.
Workplace
This position is based in Plan-les-Ouates, Geneva, Switzerland, within easy reach of Geneva.
Explore jobs in Geneva or in Switzerland.
Culture
Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.