- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fine Watches & Horology
- Posted
- Nov 10, 2026
About Vacheron Constantin
Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.
The CRM and Client Engagement Coordinator works with CRM and clienteling management to deliver initiatives across retail channels, including e-commerce. The role covers CRM projects and campaigns, client insights, customer service, and e-commerce operations.
Role & Responsibilities
- Coordinate the annual client gifting programme, including ordering, monitoring imports, liaising with logistics, and managing inventory.
- Support CRM events, develop CRM guidelines, arrange workshops, and manage follow-up.
- Serve as a key user for CRM and business intelligence tools, supporting, guiding, and troubleshooting for retail teams.
- Support customer data operations; create comprehensive Salesforce reports for targeted initiatives such as events, birthdays, and re-engagement; and facilitate customer ownership transfers in Salesforce.
- Manage CRM project administration, including new vendor registration, purchase order issuance, and tracking vendor payments and expenses in SAP.
- Coordinate client e-newsletters with the headquarters team around product launches and events, following the plan and monitoring results.
- Coordinate schedules, deliverables, and cross-functional activities for CRM projects and marketing initiatives, including the marketing calendar and departmental meetings.
- Work closely with the Customer Relationship Center team to improve customer satisfaction, support e-commerce budget targets, and assist with omnichannel projects.
- Maintain and operate the official website and e-commerce backend systems in coordination with the IT team.
Qualifications
- Bachelor’s degree.
- 3–4 years of full-time experience in retail, in CRM, marketing, or retail marketing; full-time experience with a luxury company in Japan is preferred.
- Strong multitasking ability, diligence, attention to detail, collaboration and team orientation, and professionalism.
- Deep understanding of and practical experience with CRM and marketing automation tools.
- Excellent Excel and PowerPoint skills.
- Native-level Japanese and business-level English.
Skills
Experience
3–4 years of full-time retail experience in CRM, marketing, or retail marketing; full-time experience with a luxury company in Japan is preferred.
Education
Bachelor’s degree.
Culture
Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.