Vacheron Constantin Commercial Operations Director

About Vacheron Constantin

Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.

Role & Responsibilities

• Support the Brand Director in executing the annual commercial strategy and driving overall commercial performance in Australia and New Zealand.
• Ensure operational excellence across local operations, merchandising execution, inventory management, and retailer accounts.
• Act as the primary link between the local market and regional and global teams, aligning local activity with the Maison’s operations strategy.
• Drive wholesale sales performance through business analysis, action planning, and identification of growth opportunities.
• Optimize product assortments and manage end-to-end inventory, including planning, stock optimization, and replenishment.
• Uphold premium client experience standards and drive continuous improvement across operational activities.
• Execute the annual commercial strategy, drive sales performance, and achieve commercial targets.
• Monitor sales trends and productivity indicators to inform strategic decisions and identify growth opportunities.
• Ensure consistent representation of Maison standards and brand equity across wholesale points of sale.
• Manage and develop day-to-day relationships with wholesale partners.
• Oversee wholesale network performance, including sell-in, sell-out, inventory turnover, and productivity metrics.
• Collaborate with retailers to develop and implement local commercial initiatives.
• Partner with Regional Merchandising teams to develop product assortments and allocation strategies.
• Manage end-to-end inventory, maintain stock health, and coordinate product launches and special orders.
• Ensure inventory record accuracy and compliance with Richemont operational standards.
• Prepare sales and operational reports for the Brand Director.
• Maintain data integrity across Richemont and Maison systems and act as Local Key User for relevant business applications.
• Support process improvements and system optimization to enhance operational efficiency.

Qualifications

• University degree in Business, Commerce, Marketing, Retail Management, or a related discipline.
• Proven experience in the luxury goods, watchmaking, jewellery, fashion, or premium retail sectors.
• Strong commercial acumen and a track record of driving sales and operational performance.
• Advanced analytical skills and strong proficiency in Excel, Power BI, SAP, or similar business systems.
• Excellent stakeholder management and relationship-building capabilities.
• Strong communication and presentation skills.
• Highly organized, with strong attention to detail and operational rigor.
• Autonomous, proactive, and results-oriented mindset.
• Strategic thinker with a passion for driving commercial success.
• Natural leader able to foster strong relationships with internal and external stakeholders.
• Detail-oriented and committed to operational excellence.

Skills

Experience

A minimum of 5 years of experience within luxury retail, wholesale, commercial operations, or business management.

Education

University degree in Business, Commerce, Marketing, Retail Management, or a related discipline.

Benefits

Flexible working hours and quality workplace; health and wellness; social engagement; generous holidays and days offered; company restaurant; training and learning programs.

Culture

Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.