- Location
- New York City New York USA
- Address
- 28 E 57th Street, New York City View map
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fine Watches & Horology
- Posted
- Oct 13, 2026
About Vacheron Constantin
Vacheron Constantin, founded in Geneva in 1755, is one of the world’s oldest continuously operating watch manufactures and a benchmark of Swiss haute horlogerie. As an employer, the Maison offers a culture shaped by craftsmanship, precision, transmission of knowledge, and enduring innovation. Its teams contribute to exceptional timepieces that unite artistic mastery, technical complexity, and timeless elegance. Within an international environment supported by the Richemont Group, Vacheron Constantin values excellence, collaboration, diversity, and long-term development, offering opportunities across watchmaking, design, heritage, retail, client experience, and corporate functions. Employees are invited to uphold a rare legacy while helping define the future of fine watchmaking.
The Client Advisor at Vacheron Constantin’s Madison Avenue boutique delivers personalized premium service, develops lasting client relationships, promotes the Maison’s timepieces and supports daily boutique operations. The role requires 2 to 5 years of relevant experience and availability for retail hours, including nights and weekends; the expected salary range is $25–$30, with salary determined by relevant skills and experience.
Role & Responsibilities
- Deliver a personalized, premium client experience and a distinctive in-store journey, greeting and acknowledging every customer and maintaining high service standards and strong product knowledge at every touchpoint.
- Build long-term client relationships by accurately capturing client data, using available tools for follow-up, and pursuing relationship-building opportunities.
- Partner with boutique and local management to plan and participate in in-store and offsite events and networking.
- Consistently achieve and ideally exceed sales targets in accordance with retail guidelines.
- Master the key moments of the sales ceremony; ask questions, listen to client needs, gather relevant information, and encourage return visits.
- Handle negotiations and objections with ease.
- Support after-sales clients in line with Maison values, acting as a point of reference and offering recommendations that deliver an exceptional client experience.
- Stay informed about industry news and competitors.
- Represent Vacheron Constantin by communicating its values, codes and history with passion, and telling stories that resonate with clients.
- Describe Maison pieces and collections in detail, including their construction, materials, care and design, and demonstrate broad collection knowledge to promote the distinctiveness of its timepieces while adapting the approach to each client.
- Understand and comply with Group, Maison and boutique security and operational policies and procedures.
- Assist with daily boutique set-up and breakdown, and report maintenance issues.
- Assist with merchandising and the daily upkeep of displays and back stock.
- Participate in daily and annual inventories and cycle counts to support successful audits.
- Assist with special projects as needed, including price changes and back-office responsibilities.
Qualifications
- A college degree is preferred.
- 2 to 5 years of previous experience in luxury retail, service or hospitality.
- General knowledge of, or interest in, timepiece movements.
- Strong understanding of customer service needs and customer priorities.
- Excellent computer skills; SAP exposure is a plus.
- Excellent interpersonal and communication skills.
- Strong attention to detail and the ability to manage multiple tasks simultaneously and precisely.
- Self-starter with a team-player approach.
- Must be available to work retail hours, including nights and weekends.
- Additional language skills are a plus.
Skills
Experience
2 to 5 years of previous experience in luxury retail, service or hospitality.
Education
A college degree is preferred.
Workplace
The successful candidate will be located in New York City, New York, USA.
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Benefits
Medical, dental and vision programs; health savings and flexible spending accounts; life insurance; disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; and volunteer days off.
Culture
Vacheron Constantin fosters a workplace culture rooted in exceptional craftsmanship, heritage, and the continuous pursuit of horological excellence. As an employer, it values precision, transmission of expertise, and collaboration, offering an environment where employees contribute to a living legacy while advancing innovation in fine watchmaking.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Vacheron Constantin, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Luxury Sales Associate», «Client Experience Advisor», «Retail Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.