Union Glashütte E-Commerce Operations Manager

About Union Glashütte

Union Glashütte is a distinguished German watchmaking house rooted in the historic horological town of Glashütte, where precision, craftsmanship, and understated elegance have defined its identity since 1893. As an employer, the brand offers a refined environment for professionals passionate about mechanical excellence, design integrity, and the enduring values of Saxon watchmaking. Its teams contribute to timepieces that unite traditional expertise with contemporary sophistication, reflecting a culture of meticulous quality and quiet innovation. Union Glashütte attracts individuals who value heritage, collaboration, and the privilege of shaping watches with authentic character and lasting appeal.

Role & Responsibilities

• Own end-to-end operational management of the company's direct-to-consumer and e-commerce business, managing the complete product lifecycle including new product setup, launches, pricing, promotions, inventory availability, and discontinuations
• Partner with Marketing and Commercial teams to execute promotional calendars, seasonal launches, product campaigns, and digital merchandising initiatives
• Ensure product data integrity across all e-commerce platforms including descriptions, pricing, images, inventory availability, and customer-facing content
• Monitor website performance metrics including conversion rates, sales trends, average order value, customer acquisition, inventory availability, and fulfillment efficiency
• Lead inventory planning, forecasting, replenishment, and allocation strategies across wholesale, e-commerce, and retail channels
• Manage purchase orders from creation through receipt while maintaining optimal inventory levels to support demand
• Monitor open purchase orders, backorders, production timelines, and vendor performance to minimize supply disruptions
• Analyze sales trends, demand forecasts, inventory turns, weeks of supply, and stock levels to proactively identify risks and opportunities
• Maintain overall inventory accuracy through forecasting, inventory audits, and bi-monthly inventory reviews
• Ensure accurate setup and maintenance of products, pricing structures, and vendor information within ERP systems, with preference for SAP
• Oversee system integrations between SAP, warehouse management systems, EDI partners, and e-commerce platforms
• Develop standardized reporting, dashboards, and operational scorecards to provide visibility into key business metrics
• Produce weekly, monthly, and quarterly operational reports analyzing sales performance, inventory health, gross margin performance, sell-in and sell-out trends, backorder trends, forecast accuracy, customer fulfillment, and operational KPIs
• Manage departmental operating budgets and monitor controllable expenses
• Analyze freight, warehousing, fulfillment, and operational costs to identify cost-saving opportunities
• Build and maintain strong relationships with suppliers, manufacturers, logistics providers, technology vendors, and service partners
• Monitor vendor performance through established KPIs and implement corrective action plans when necessary
• Serve as the operational liaison between Sales, Marketing, Finance, Customer Service, IT, Distribution, and Executive Leadership
• Lead cross-functional operational initiatives from planning through execution, including new product launches, warehouse transitions, store openings, system implementations, and process improvement initiatives
• Create and maintain standard operating procedures, process documentation, and operational training materials

Qualifications

• ERP system management experience, preferably SAP
• Advanced Microsoft Excel proficiency including PivotTables, VLOOKUP/XLOOKUP, Power Query, and data analysis
• Hands-on experience with e-commerce systems, warehouse management systems, and EDI integrations
• Strong understanding of inventory planning, forecasting, purchasing, and supply chain best practices
• Proven ability to analyze complex data and translate findings into actionable business recommendations
• Excellent organizational, problem-solving, communication, and project management skills
• Ability to prioritize multiple initiatives while meeting tight deadlines in a dynamic environment
• Experience managing vendors and maintaining cross-functional business relationships

Skills

Experience

2–5 years of experience in operations, inventory management, supply chain, retail operations, consumer goods, or e-commerce environments. Demonstrated experience managing ERP systems, preferably SAP, and proficiency with warehouse management systems and EDI integrations. Proven track record in managing vendors and cross-functional business relationships within dynamic, fast-paced settings.

Education

Bachelor's degree in Supply Chain Management, Operations Management, Logistics, or a related field preferred.

Workplace

Benefits

Excellent health, dental, and vision insurance with generous employer contribution; immediate 401(k) participation with 100% vested employer match after one year (4% maximum match with 5% employee contribution); company-paid life insurance and long-term disability; 18 days PTO annually, increasing to one month after five years; special sick time allocation and extended paid leave for medical, parental, and military purposes; holiday pay; voluntary FSA, short-term disability, and accident/hospital indemnity insurance; employee product discount

Culture

Union Glashütte fosters a workplace culture rooted in German watchmaking heritage, precision, and a deep respect for craftsmanship in the historic town of Glashütte. As an employer, it values meticulous expertise, collaboration, and a commitment to creating timepieces that balance tradition with contemporary engineering.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.