TOTEME Store Manager

About TOTEME

TOTEME is a Stockholm-based fashion house founded in 2014 by Elin Kling and Karl Lindman. Its collections span ready-to-wear, shoes, bags and accessories, sold through its own stores, online and selected retailers. Roles cover design and product development, retail, wholesale and the functions supporting those activities.

Role & Responsibilities

• Deliver excellent customer service and build and maintain long-term client relationships.
• Take ownership of sales targets, KPIs and overall store performance.
• Recruit, lead, coach and develop the store team to achieve sales targets and service standards.
• Plan, delegate and follow up on daily store operations.
• Create and maintain staff schedules.
• Plan budgets and expenses with a sustainable, cost-conscious approach.
• Manage stock levels, logistics and sell-through.
• Implement company procedures and reporting activities.
• Develop and implement store policies and strategies.
• Work towards long-term KPIs and business goals.
• Provide product and client feedback to the Buying team.
• Lead visual merchandising and maintain the overall store environment.
• Develop efficient workflows.
• Plan and manage in-store events.
• Contribute to TOTEME’s social and environmental sustainability strategy.

Qualifications

• At least five years of experience in store management within luxury retail.
• Experience leading and developing a team.
• Experience working in an omnichannel environment.
• Experience with Customer Relationship Management (CRM) systems.
• Experience managing back-office operations.
• Experience generating reports and guidelines.
• Fluent written and spoken English.
• A strong leader with an interest in people and their development.
• Self-motivated, solution-oriented and hands-on.
• Strong organizational skills, with the ability to multitask and work under pressure.
• Business- and results-oriented, with a strong commercial drive.
• Customer-focused, with the ability to build lasting relationships.
• A strong visual eye and attention to detail.
• Passion for TOTEME and an understanding of the brand and its aesthetic.
• Availability to work a flexible schedule, including evenings and weekends.

Skills

Experience

At least five years in store management within luxury retail; experience leading and developing a team, working in an omnichannel environment, using CRM systems, managing back-office operations, and generating reports and guidelines.

Culture

TOTEME’s job descriptions emphasize collaboration across design, product development, retail and operations. Store roles combine client relationships, styling and day-to-day operational work, while office roles support the house’s international activities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.