- Location
- Via Sant'Andrea, 18 (View map)20121 MilanItaly
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 13, 2026
About TOTEME
TOTEME is a Stockholm-based fashion house founded in 2014 by Elin Kling and Karl Lindman. Its collections span ready-to-wear, shoes, bags and accessories, sold through its own stores, online and selected retailers. Roles cover design and product development, retail, wholesale and the functions supporting those activities.
TOTEME is seeking a full-time Sales Advisor for its new Milan store, starting as soon as possible. The role delivers personalized luxury service, develops long-term client relationships, supports sales and store operations, and contributes to visual merchandising and business goals.
Role & Responsibilities
- Deliver a personalized customer experience aligned with TOTEME’s values.
- Build and nurture long-term client relationships through clienteling.
- Work independently and collaboratively to execute efficient workflows and achieve sales targets.
- Provide styling advice and ensure impeccable visual merchandising and store presentation.
- Contribute actively to daily store operations.
- Share insights and feedback with the team and management on customer needs, product requests and trends.
- Analyze and work toward key performance indicators (KPIs) and business goals.
Qualifications
- Previous experience in a similar role in high-end retail or with a strong lifestyle brand.
- Confidence in delivering outstanding customer service and building strong client relationships.
- Interest in fashion, styling and storytelling, with an understanding of luxury service.
- Fluent written and spoken English.
- Passion for style, communication and storytelling.
- Driven and results-oriented.
- Able to multitask and resolve issues smoothly.
- Structured and well-organized.
- Agile, with an open mindset.
- Sociable and outgoing, with a strong interest in people.
- Curiosity about customer needs.
- Flexible schedule and availability to work evenings and weekends.
Skills
Workplace
The role is situated in Milan, Lombardy, Italy.
Explore jobs in Lombardy or in Italy.
Culture
TOTEME’s job descriptions emphasize collaboration across design, product development, retail and operations. Store roles combine client relationships, styling and day-to-day operational work, while office roles support the house’s international activities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.