TOTEME Retail Operations Specialist

About TOTEME

TOTEME is a Stockholm-based fashion house founded in 2014 by Elin Kling and Karl Lindman. Its collections span ready-to-wear, shoes, bags and accessories, sold through its own stores, online and selected retailers. Roles cover design and product development, retail, wholesale and the functions supporting those activities.

Role & Responsibilities

• Oversee and optimize store operations, KPIs, and related costs.
• Execute and support planning for operational activities, including price changes, promotions, and product launches.
• Create, update, and maintain retail operations handbooks, manuals, and policies.
• Support technology-related issues and proactively improve the digital infrastructure.
• Communicate company information, guidelines, and updated procedures to store teams; follow up on their adoption and liaise between headquarters and stores through both ad hoc and planned touchpoints.
• Support or manage maintenance and store touch-ups; manage local vendor contacts and track budgets and approvals from Store Design & Development.
• Monitor store stock levels, deliveries, and replenishment to ensure stock integrity.
• Promote the use of tools and systems to improve operational excellence and communication, including point-of-sale (POS) and inventory management systems, reporting tools, and other retail applications.
• Support in-store technology and IT, including maintaining inventories of and ordering phones, tablets, printers, and scanners as needed.
• Manage third-party vendor relationships for services such as security systems, internet, cleaning, and maintenance.
• Contribute to TOTEME’s social and environmental sustainability strategy.

Qualifications

• Relevant experience in retail operations, including store support, inventory management, operational processes, and systems; experience supporting multiple stores simultaneously is preferred.
• Experience in a luxury or premium fashion retail environment, preferably within an international business.
• Strong understanding of back-of-house operations, including stock handling, payment procedures, system troubleshooting, and daily store routines.
• Hands-on experience with business systems such as POS, OMS, inventory management, and BI tools; experience with Shopify, Sitoo, iD Cloud, Omnium, and Qlik is preferred.
• Proficiency in Office tools, including Excel, PPT/Keynote, Google Docs, and Google Drive.
• Fluency in spoken and written English and Mandarin.
• Strong understanding of luxury retail and the fashion industry.
• Service-minded, with excellent communication skills and a can-do mindset.
• Commercial mindset, best-in-class operational skills, and strong attention to service and detail.
• Comfort navigating complex technology and IT infrastructure.
• Proficiency in finding, analyzing, and visualizing data from different sources.
• Proven ability to set clear goals and translate them into actionable roadmaps, with a solutions-focused approach.
• Excellent project management skills, including the ability to multitask, prioritize, and meet deadlines.
• Ability to work independently and adapt in a fast-paced, changing environment.

Skills

Culture

TOTEME’s job descriptions emphasize collaboration across design, product development, retail and operations. Store roles combine client relationships, styling and day-to-day operational work, while office roles support the house’s international activities.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.