- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 7, 2026
About TOTEME
TOTEME is a Stockholm-based fashion house founded in 2014 by Elin Kling and Karl Lindman. Its collections span ready-to-wear, shoes, bags and accessories, sold through its own stores, online and selected retailers. Roles cover design and product development, retail, wholesale and the functions supporting those activities.
TOTEME seeks a Retail Operations Specialist for a full-time position based in its Shanghai office, with a start date by agreement. The role supports and optimizes retail operations across China, acting as a bridge between store teams and headquarters’ support functions while coordinating with the global corporate retail team and reporting to the General Manager.
Role & Responsibilities
- Oversee and optimize store operations, KPIs, and related costs.
- Plan and execute operational activities, including price changes, promotions, and product launches.
- Create, update, and maintain handbooks, manuals, and policies related to retail operations.
- Ensure compliance with payment-handling procedures, including sales reconciliation, refunds, exchanges, and discount approvals; collaborate with Finance to resolve discrepancies.
- Support in-store IT and technology needs, including troubleshooting, equipment management, and improvements to digital infrastructure.
- Communicate company information, guidelines, and procedures to store teams; follow up on implementation and serve as a liaison between headquarters and stores.
- Coordinate operational preparations for store openings, relocations, and closures, including equipment, system setup, and stock movements, in collaboration with relevant teams.
- Coordinate store maintenance and touch-ups, manage external service providers, and track budgets and approvals with Store Design & Development.
- Monitor store stock levels, deliveries, and replenishment, ensuring stock integrity.
- Drive adoption and effective use of retail systems, including POS, inventory management, and reporting tools.
Qualifications
- Relevant experience in retail operations, including store support, inventory management, operational processes, and systems; ideally supporting operations across multiple stores simultaneously.
- Experience in a luxury or premium fashion retail environment, preferably within an international business.
- Strong understanding of back-of-house operations, including stock handling, payment procedures, system troubleshooting, and daily store routines.
- Hands-on experience with business-related systems such as POS, OMS, inventory management, and BI tools; previous experience with Shopify, Sitoo, iD Cloud, Omnium, and Qlik is preferable.
- Proficiency in Office tools, including Excel, PPT/Keynote, Google Docs, and Google Drive.
- Fluent spoken and written English and Mandarin.
- Strong understanding of luxury retail and the fashion industry.
- Service-minded, with excellent communication skills and a mindset that nothing is impossible.
- Commercial mindset, best-in-class operational skills, and a high level of attention to service and detail.
- Comfort navigating complex technology and IT infrastructure.
- Proficiency in finding, analyzing, and visualizing data from different sources.
- Proven ability to set clear goals and translate them into actionable roadmaps, with a solutions-focused approach.
- Excellent project management skills, with the ability to multitask, prioritize, and meet deadlines.
- Ability to work independently and adapt to a fast-paced, changing environment.
- Understanding of TOTEME’s sustainability commitments and contribution to responsible business practices.
Skills
Culture
TOTEME’s job descriptions emphasize collaboration across design, product development, retail and operations. Store roles combine client relationships, styling and day-to-day operational work, while office roles support the house’s international activities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.