- Location
- Pottstown Pennsylvania USA
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 1, 2026
About Tory Burch
Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.
Tory Burch seeks a Support Supervisor to support front- and back-of-house retail operations, maintain stock flow, and lead by example in delivering a transformational customer experience. The role requires 2–4 years of high-volume retail experience and open availability for overnight, evening, holiday, and weekend shifts. Compensation is USD 17–21, with the offer based on relevant experience and work location.
Role & Responsibilities
- Support front-of-house and back-of-house store operations, including greeting customers, running items, operating the register, answering phones, and executing operational policies and procedures.
- Pack and unpack shipments and organize the stockroom to support product flow and smooth store operations.
- Lead by example, manage conflict, and identify opportunities to help the team deliver a transformational customer experience.
Qualifications
- Must have open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
- Able to lift at least 40 pounds and perform physical tasks including carrying, pushing, pulling, squatting, kneeling, twisting, turning, climbing ladders, crawling, reaching, bending, and standing for extended periods.
- Must be at least 18 years old.
Skills
Experience
2 to 4 years in a high-volume, customer-driven retail environment; stock-related experience is a plus.
Workplace
This position is based in Pottstown, Pennsylvania, USA, within easy reach of Philadelphia.
Explore jobs in the USA.
Benefits
Generous employee discount; access to exclusive special offers; benefits supporting mental and physical health, financial security, and wellness (highlights of key benefits available to employees working over 30 hours); paid volunteer days; Retail Excellence Programs in Styling, Coaching, and Brand Ambassador.
Culture
Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tory Burch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Operations Supervisor», «Store Support Supervisor», «Retail Support Team Leader», «Sales Floor and Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.