Tory Burch Store Manager

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve financial targets through a strategic focus on developing, monitoring and improving measurable business-driving metrics.
• Lead by example in building and maintaining client relationships, generating results through proactive outreach, and developing the sales team’s client business.
• Develop initiatives that drive repeat business and attract new customers.
• Model and supervise the selling environment, providing consistent sales, product and client coaching and training to ensure exceptional customer service and sales.
• Manage store expenses rigorously, including payroll and wages, supplies and associate wardrobe.
• Allocate people resources to maximize sales, traffic flow, floor coverage and customer engagement.
• Communicate proactively about product buying and allocation in line with customer demographics and business potential.
• Analyze, interpret and apply internal data and external trends strategically to identify issues and maximize business performance; report key information to corporate partners.
• Adapt business direction and drive continuous improvement based on key indicators and lessons learned.
• Lead by example and model behavior that reflects company values.
• Translate the company vision and strategy for the team to maximize business performance.
• Set clear goals and expectations and hold the team accountable to high standards.
• Recognize contributions and celebrate success; monitor team morale and talent retention.
• Provide clear feedback and regular coaching, and foster ongoing team growth through training and on-the-job learning.
• Manage performance, address issues and resolve conflict calmly, objectively and based on facts.
• Use the DOR program to develop leadership-team skills and competencies.
• Use MTB, mid-year and annual performance appraisals to develop staff and support store and company goals.
• Empower the team to take initiative, deliver results and develop independently; inspire team members to achieve their goals.
• Recruit and select high-quality talent for current vacancies and future needs, ensuring the team reflects customer demographics.
• Ensure successful onboarding, build succession plans that provide clear career paths, and create effective team and one-to-one communication strategies.
• Demonstrate commitment to personal development and growth.
• Lead by example to create an environment and team that consistently deliver transformational customer experiences.
• Build and manage a productive selling environment through consistent training and coaching.
• Own and tailor the boutique customer experience to its clientele, enabling the team to develop and maintain productive customer relationships.
• Maintain visual merchandising and store maintenance standards.
• Embody, teach and coach the brand aesthetic, fashion sensibility and an enthusiastic attitude.
• Design and support strategic client-development initiatives that expand the customer base and increase repeat business.
• Maintain the Tory Burch aesthetic across all touchpoints, including associate presentation, dress code, visual standards, maintenance and merchandising.
• Contribute to the community in alignment with Tory Burch social responsibility initiatives, reaching new customers and building brand awareness.
• Generate ideas and apply an entrepreneurial approach to build and continually improve the business.
• Ensure efficient store operations and consistent adherence to operational procedures and guidelines.
• Use core systems and technologies, including POS, Epicor/Web-IM, Client Book, i-Pad, Microsoft Excel and Microsoft Word.
• Enforce people policies and ensure accurate, timely employee paperwork, including payroll, time and attendance, employee changes and discipline.
• Protect store assets by following loss-prevention and operational policies and procedures.
• Manage inventory movement and ensure accurate, timely processing of markdowns, transfers, RTVs and consolidations, damages and repairs, shipment receiving, customer sends and POS transactions.
• Maintain strong partnerships with the DOS/MM and corporate partners, ensuring alignment and timely two-way communication.
• Work with attention to detail, multitask and prioritize to achieve desired outcomes.

Qualifications

• Undergraduate degree; a business- or fashion-related discipline is a plus.
• At least 5 years of experience in a luxury or service-driven environment.
• Proven track record of success.
• Open availability for a flexible schedule aligned with business needs, including overnight, evening, holiday and weekend shifts.
• Occasional overnight travel may be required.
• Ability to lift at least 40 lbs and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods.
• Adaptability: change course easily, balance priorities, exercise patience or urgency as appropriate, work effectively amid ambiguity, remain composed under pressure, and own and learn from mistakes.
• Entrepreneurial spirit: take initiative, build for the future, demonstrate ownership and accountability, and use resourcefulness to get things done.
• Collaborative approach: self-awareness, open-mindedness, respect for others’ perspectives, direct and respectful communication, cross-functional collaboration, sound judgment about when to involve others or decide, and inclusivity.
• Client and brand focus: passion for the brand and the work, ability to create transformational client experiences, sound decisions in the interests of the company and customers, and focus on internal and external customers.
• Commitment to the company’s Buddy Values: kindness, humility, warmth, honesty, loyalty, compassion, integrity and passion; contribute to a positive and productive environment.
• Functional expertise: job-relevant skills, currency with trends, skills and practices, and ability to put learning into practice.
• People-management capability: set team goals and roles, develop, motivate and empower employees, give constructive and encouraging feedback, hold people accountable for results, and recognize high performance.
• Change leadership: challenge current perspectives, contextualize change for the team, implement changes that affect the business, remain proactive and positive, and keep the team informed.

Skills

Experience

At least 5 years in a luxury or service-driven environment.

Education

Undergraduate degree; a business- or fashion-related discipline is a plus.

Benefits

Generous employee discount; access to exclusive sample sales; free on-demand executive coaching; paid volunteer days; benefits supporting mental and physical health, financial security and overall wellness.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.