Tory Burch Stock Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of one’s contribution to team dynamics.
• Contribute to a positive, fun, professional, productive and team-oriented atmosphere.
• Accurately process POS transactions and assist with operational activities as needed.
• Answer telephone calls using proper telephone etiquette.
• Support a high level of customer service through extensive product knowledge and product ownership.
• Bring products to the sales floor, ship products to customers and conduct transfers in accordance with TRB directives when support is needed.
• Understand the store’s radio communication tools.
• Partner with the GM and AGM to address customer service issues, particularly product damage, repairs, exchanges and concierge-like needs.
• Help maintain brand and operating standards to support brand consistency.
• Help maintain store presentation standards.
• Maintain organized back-of-house and offsite storage areas to a high standard.
• Communicate incoming merchandise to the team and prepare new arrivals for the sales floor and visual displays.
• Meet deadlines for IMRDs, damages, transfers, charge sends and other tasks.
• Accurately process incoming and outgoing shipments and receipts.
• Prepare shipments and ensure outgoing parcel documentation is accurate.
• Print tickets correctly in WebIM.
• Audit weekly inventory reports for accuracy.
• Assist with store maintenance needs and supply ordering.
• Maintain Operations Binders and keep them accurately updated.
• Protect company assets by following loss-prevention policies and procedures.
• Support back-of-house operations by packing and unpacking shipments, organizing the stockroom and executing operational policies and procedures.
• Answer the phone and support product flow and the smooth running of the store as needed.
• Help keep products properly stored and readily accessible to Sales Associates.

Skills

Benefits

Competitive pay and performance rewards; generous benefits supporting mental and physical health, financial security and overall wellness; employee discount; access to exclusive sample sales; on-demand executive coaching; and paid volunteer days.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.