Tory Burch Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales, following the company’s clienteling philosophy.
• Monitor business activity and respond through clienteling, outreach, and event opportunities, rather than relying solely on walk-in traffic.
• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of one’s contribution to team dynamics.
• Demonstrate maturity and integrity, and contribute to a positive, professional, productive, enjoyable, and team-oriented atmosphere.
• Help deliver the five stages of the transformational customer experience.
• Use strong selling skills and provide customer service supported by extensive product knowledge and product ownership.
• Own and tailor the boutique’s transformational customer experience to its customer demographic, developing and maintaining productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other transactions that support a positive customer experience.
• Understand and use the technology tools that support the customer experience.
• Understand and communicate the Tory Burch brand philosophy and lifestyle to colleagues and customers.
• Reflect the brand aesthetic, with a strong sense of fashion and an enthusiastic attitude.
• Help maintain brand and operating standards to support consistency, as well as store presentation standards.
• Leverage in-store technology to deliver a transformational customer experience.
• Follow and maintain sales and operational policies and procedures.
• Process POS transactions and capture customer information accurately; assist with operational and back-of-house activities as needed.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Understand and use in-store radio communications and technology tools with proper etiquette.
• Manage and prioritize multiple tasks to achieve desired outcomes.
• For people managers: set team goals and roles; develop, motivate, and empower team members; provide constructive and encouraging feedback; hold people accountable for results; and recognize high performance.
• For people managers: challenge current perspectives, put changes in context for the team, implement business-impacting changes, act proactively and positively, and keep the team informed.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
• Ability to lift at least 40 pounds; carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
• Adaptability: change course easily, balance patience with decisive action, work effectively in ambiguous situations, remain composed under pressure, own mistakes and learn from them, and balance multiple priorities.
• Entrepreneurial spirit: take initiative, build for the future, assume personal ownership and accountability, and use resourcefulness to get things done.
• Collaboration: demonstrate self-awareness and open-mindedness, integrate others’ perspectives, communicate directly and respectfully across functions, involve others appropriately, make decisions when needed, and take an inclusive approach.
• Client and brand focus: show passion for the brand and the work, create a transformational client experience, make decisions in the best interests of the company and customers, and focus on internal and external customers.
• Live the company’s values of kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion; contribute to a positive and productive environment.
• Functional expertise: have the skills needed to perform the role, stay current on trends, skills, and practices, and apply learning.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment

Benefits

Benefits supporting health, financial security, and overall wellness; generous employee discount and access to exclusive special offers; paid volunteer days; Retail Excellence Programs in Styling, Coaching, and Brand Ambassador development; opportunities to give back through the Tory Burch Foundation.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.