Tory Burch Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and performance metric goals.
• Build and maintain relationships with new and existing customers.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales in line with clienteling standards.
• Monitor business activity and drive sales through clienteling, outreach, and events, rather than relying solely on walk-in traffic.
• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of their contribution to team dynamics.
• Demonstrate maturity and integrity.
• Contribute to a positive, professional, productive, fun, and team-oriented atmosphere.
• Help deliver the five stages of the transformational customer experience.
• Use selling skills effectively and provide strong customer service through extensive product knowledge and product ownership.
• Own the transformational experience in the boutique, tailoring it to the customer demographic and developing and maintaining productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other transactions critical to a positive customer experience.
• Understand and use technology tools that support the customer experience.
• Understand and communicate Tory Burch’s brand philosophy and lifestyle to colleagues and customers.
• Embody the brand aesthetic, a strong fashion sensibility, and an enthusiastic attitude.
• Help maintain brand and operating standards to support brand consistency and store presentation standards.
• Use in-store technology to ensure each customer has a transformational experience.
• Follow and maintain sales and operational policies and procedures.
• Process POS transactions accurately, capture customer information, and assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence.
• Understand and use in-store radio communications and technology tools with proper etiquette.
• Manage details, multitask, and prioritize work to achieve desired outcomes.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
• Ability to lift at least 40 lbs and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
• Adaptability: able to change course, balance priorities, work through ambiguity, remain composed under pressure, and learn from mistakes.
• Entrepreneurial initiative, accountability, resourcefulness, and a focus on building for the future.
• Collaborative approach, self-awareness, open-mindedness, respectful communication, cross-functional coordination, and inclusive decision-making.
• Client and brand focus, including creating a transformational client experience and acting in the best interests of the company and its customers.
• Commitment to the company’s values of kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion.
• Functional expertise and commitment to staying current on trends, skills, and practices and applying learning on the job.
• For people managers: ability to set team goals and roles, develop and motivate others, provide constructive feedback, hold people accountable, and recognize high performance.
• For people managers: ability to challenge current viewpoints, contextualize and execute change, remain proactive and positive, and keep the team informed.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment; strong personal selling and customer relations experience.

Benefits

Employee discount and access to exclusive special offers; benefits supporting mental and physical health, financial security, and wellness; paid volunteer days; opportunities to give back through the Tory Burch Foundation; Retail Excellence Programs in Styling, Coaching, and Brand Ambassador development, with support from Retail Leaders.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.