Tory Burch Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales, in line with the company’s clienteling philosophy.
• Monitor business trends and generate sales through clienteling, outreach, and events rather than relying solely on walk-in traffic.
• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of one’s contribution to team dynamics.
• Demonstrate maturity and integrity, and contribute to a fun, professional, productive, team-oriented atmosphere.
• Contribute to an environment that consistently delivers the five stages of the transformational customer experience.
• Apply strong selling skills and provide customer service supported by extensive product knowledge and product ownership.
• Take ownership of the boutique’s transformational customer experience, tailoring it to the customer demographic and developing and maintaining productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other transactions critical to a positive customer experience.
• Understand and use technology tools that support the customer experience.
• Understand and communicate Tory Burch’s brand philosophy and lifestyle to colleagues and customers.
• Reflect the brand aesthetic through a strong sense of fashion and an enthusiastic attitude.
• Help maintain brand and operating standards, brand consistency, and store presentation standards.
• Use in-store technology to ensure each customer has a transformational experience.
• Follow and maintain sales and operational policies and procedures.
• Process POS transactions and capture customer information accurately; assist with operational and back-of-house activities as needed.
• Follow policies and procedures, with a focus on loss prevention and operational excellence.
• Understand and use in-store radio communications and technology tools with proper etiquette.
• Manage and prioritize multiple tasks to achieve desired outcomes.
• For people managers: set team goals and roles; develop, motivate, and empower team members; provide constructive and encouraging feedback; hold people accountable for results; and recognize high performance.
• For people managers: challenge current perspectives, explain changes in context, execute business-impacting changes, maintain a proactive and positive approach, and keep the team informed.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
• Ability to lift at least 40 lbs and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
• Demonstrated adaptability, initiative, accountability, resourcefulness, collaboration, self-awareness, open-mindedness, respectful communication, and sound decision-making.
• Client- and brand-focused, with the ability to create a transformational customer experience and make decisions in the interests of the company and its customers.
• Ability to contribute to a positive, productive environment and demonstrate kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion.
• Functional expertise, with the ability to stay current on trends, skills, and practices and apply learning.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment

Benefits

Benefits supporting health, financial security, and overall wellness; employee discount and access to exclusive special offers; paid volunteer days; Retail Excellence Programs in Styling, Coaching, and Brand Ambassador development; supportive Retail Leaders.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.