Tory Burch Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales, in line with the clienteling philosophy.
• Monitor business trends and drive sales through clienteling, outreach, and event opportunities, rather than relying solely on walk-in traffic.
• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of individual contributions to team dynamics.
• Demonstrate maturity and integrity, and contribute to a positive, professional, productive, fun, and team-oriented atmosphere.
• Help deliver the five stages of a transformational customer experience.
• Apply strong selling skills and provide a high level of customer service through extensive product knowledge and product ownership.
• Own and tailor the boutique’s transformational customer experience to its clientele, and develop and maintain productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other transactions that affect the customer experience.
• Understand and use technology tools that support the customer experience.
• Understand and communicate the Tory Burch brand philosophy and lifestyle to colleagues and customers.
• Embody the brand aesthetic, a strong sense of fashion, and an enthusiastic attitude.
• Help maintain brand and operating standards and store presentation standards.
• Use in-store technology to deliver a transformational customer experience.
• Follow sales and operational policies and procedures.
• Accurately process POS transactions and capture customer information; assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence.
• Understand and use in-store radio communications and technology tools with proper etiquette.
• Manage detailed work, multitask, and prioritize to achieve desired outcomes.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
• Ability to lift at least 40 lbs and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
• Adaptability, including changing course, balancing priorities, showing composure under pressure, and learning from mistakes.
• Entrepreneurial initiative, ownership, accountability, and resourcefulness.
• Collaborative approach, self-awareness, open-mindedness, respectful communication, and an inclusive mindset.
• Client and brand focus, including creating transformational customer experiences and making decisions in the best interests of the company and its customers.
• Commitment to the company’s values of kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion.
• Functional expertise, currency with trends, skills, and practices, and willingness to put learning into practice.
• For people managers: ability to set team goals and roles, develop and motivate others, provide constructive feedback, hold team members accountable, and recognize strong performance.
• For people managers: ability to lead change, contextualize and implement business changes, act proactively and positively, and keep the team informed.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment

Benefits

Generous employee discount and access to exclusive special offers; paid volunteer days; benefits supporting mental and physical health, financial security, and overall wellness; Retail Excellence Programs in Styling, Coaching, and Brand Ambassador development.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.