Tory Burch Sales Advisor

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and metric goals.
• Build and maintain relationships with new and existing customers.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales in line with the clienteling philosophy.
• Monitor business trends and drive sales through clienteling, customer outreach and events, rather than relying solely on walk-in traffic.
• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of one’s contribution to team dynamics.
• Demonstrate maturity and integrity, and contribute to a positive, professional, productive and team-oriented atmosphere.
• Support an environment that consistently delivers the five stages of the transformational customer experience.
• Use strong selling skills and extensive product knowledge to provide a high level of customer service; take ownership of the customer experience in the boutique, tailor it to the customer demographic, and develop and maintain productive customer relationships.
• Maintain a “One Company” perspective in charge sends, returns and other transactions that affect the customer experience.
• Understand and use technology tools that support the customer experience.
• Understand and communicate the Tory Burch brand philosophy and lifestyle to colleagues and customers; embody the brand aesthetic, a strong sense of fashion and an enthusiastic attitude.
• Maintain brand, operating and store presentation standards, and use in-store technology to deliver a transformational customer experience.
• Follow sales and operational policies and procedures; accurately process POS transactions and capture customer information, and assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence.
• Understand radio communications and in-store technology tools, and use them with proper etiquette.
• Prioritize and manage multiple tasks to achieve desired outcomes.
• For people managers: set team goals and roles; develop, motivate and empower team members; provide constructive, encouraging feedback; hold people accountable for results; and recognize high performance.
• For people managers: challenge current perspectives, put change in context for the team, implement business-impacting changes, remain proactive and positive, and keep the team informed.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday and weekend shifts.
• Ability to lift at least 40 lbs; carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods.
• Demonstrated adaptability, including changing course, exercising patience or urgency as appropriate, working through ambiguity, remaining composed under pressure, learning from mistakes and balancing priorities.
• Entrepreneurial initiative, personal ownership and accountability, resourcefulness, and a forward-looking approach.
• Collaborative, self-aware and open-minded approach; ability to integrate others’ perspectives, communicate directly and respectfully across functions, involve others appropriately, make decisions and work inclusively.
• Passion for the brand and the work, focus on internal and external customers, and commitment to a transformational customer experience and decisions that serve the company and its customers.
• Commitment to kindness, humility, warmth, honesty, loyalty, compassion, integrity and passion, and to a positive and productive environment.
• Functional expertise, relevant job skills, current knowledge of trends, skills and practices, and ability to apply learning.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment

Benefits

Employee discount and access to exclusive special offers; paid volunteer days; benefits supporting health, financial security and wellness; retail training and support through programs in Styling, Coaching and Brand Ambassador.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.