Tory Burch Sales Advisor

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales in line with the clienteling philosophy.
• Monitor business trends and drive sales through clienteling, outreach, and events, in addition to walk-in traffic.
• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of one’s contribution to team dynamics.
• Demonstrate maturity and integrity, and contribute to a positive, professional, productive, fun, team-oriented atmosphere.
• Support an environment that consistently delivers the five stages of the transformational customer experience.
• Apply strong selling skills and use extensive product knowledge and ownership to deliver excellent customer service.
• Take ownership of the boutique’s transformational customer experience, tailoring it to the customer demographic and developing and maintaining productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other transactions that affect the customer experience.
• Understand and use technology tools that support the customer experience.
• Understand and communicate Tory Burch’s brand philosophy and lifestyle to colleagues and customers.
• Reflect the brand aesthetic through a strong sense of fashion and an enthusiastic attitude.
• Help maintain brand, operating, and store presentation standards and support brand consistency.
• Leverage in-store technology to deliver a transformational customer experience.
• Follow sales and operational policies and procedures.
• Accurately process POS transactions and capture customer information; assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence.
• Use in-store radio communications and technology tools correctly and with proper etiquette.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Experience in personal selling and customer relations, together with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
• Ability to lift at least 40 lbs; carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
• Adaptability: change course easily, know when to be patient or push, work effectively amid ambiguity, remain composed under pressure, own mistakes and learn from them, and balance multiple priorities.
• Entrepreneurial initiative: act without waiting for direction, build for the future, take ownership and accountability, and find resourceful ways to get things done.
• Collaboration: self-awareness, open-mindedness, respect for others’ perspectives, direct and respectful communication, cross-functional communication, sound judgment about when to involve others or decide, and an inclusive approach.
• Client and brand focus: passion for the brand and work, ability to create a transformational client experience, make decisions in customers’ and the company’s interests, and serve internal and external customers.
• Commitment to the Buddy Values of kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion, and to a positive, productive environment.
• Functional expertise, current knowledge of trends, skills, and practices, and ability to apply learning.
• For people managers: ability to set team goals and roles, develop, motivate, and empower others, give constructive and encouraging feedback, hold people accountable for results, and recognize high performance.
• For people managers: ability to challenge current perspectives, contextualize change for the team, implement business-impacting changes, act proactively and positively, and keep the team informed.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment; experience in personal selling and customer relations.

Benefits

Benefits supporting health, financial security, and wellness; employee discount and access to exclusive special offers; paid volunteer days; opportunities to give back through the Tory Burch Foundation; Retail Excellence Programs in Styling, Coaching, and Brand Ambassador; supportive Retail Leaders.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.