Tory Burch Retail Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and performance metric goals.
• Build and maintain relationships with new and existing customers.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales in line with the clienteling philosophy.
• Monitor business activity and drive sales through clienteling, outreach and events, not solely walk-in traffic.
• Lead by example and model behavior that reflects company values; manage conflict appropriately and take ownership of contributions to team dynamics.
• Demonstrate maturity and integrity, contributing to a positive, professional, productive and team-oriented atmosphere.
• Help deliver the five stages of the transformational customer experience; use selling skills and provide knowledgeable service through product expertise and ownership.
• Customize the boutique experience to its customer demographic and develop and maintain productive customer relationships.
• Maintain a One Company perspective on charge sends, returns and other transactions that support a positive customer experience.
• Understand and use technology tools that support the customer experience.
• Communicate Tory Burch’s brand philosophy and lifestyle, embody the brand aesthetic with a strong sense of fashion and an enthusiastic attitude, and uphold brand and operating standards.
• Help maintain store presentation standards and use in-store technology to create a transformational customer experience.
• Follow sales and operational policies and procedures; accurately process POS transactions and capture customer information, and assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence; use in-store radio and technology tools appropriately.
• Prioritize and manage multiple tasks to achieve desired outcomes.
• For people managers: set team goals and roles; develop, motivate and empower team members; provide constructive and encouraging feedback; hold people accountable for results; and recognize high performance.
• For people managers: challenge current perspectives, contextualize and implement business changes, act proactively and positively, and keep the team informed.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Experience in personal selling and customer relations, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday and weekend shifts.
• Ability to lift at least 40 lbs; carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods.
• Adaptability, sound judgment under pressure, resourcefulness, initiative and accountability.
• Collaborative communication, open-mindedness, self-awareness, respectful candor and an inclusive approach.
• Passion for the brand and the work, with a focus on client experience and the interests of the company and its customers.
• Commitment to kindness, humility, warmth, honesty, loyalty, compassion, integrity and passion.
• Functional expertise and willingness to stay current on trends, skills and practices and apply learning.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment

Benefits

Employee discount and access to exclusive special offers; paid volunteer days; benefits supporting health, financial security and wellness; Retail Excellence Programs in Styling, Coaching and Brand Ambassador development; supportive Retail Leaders.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.