Tory Burch Retail Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Model behavior that reflects the company’s core values, lead by example, manage conflict appropriately, take ownership of one’s part in team dynamics, and contribute to a fun, professional, productive, team-oriented atmosphere.
• Deliver a transformational customer experience through strong selling skills, extensive product knowledge and product ownership; tailor the boutique experience to its customer demographic and develop and maintain productive customer relationships.
• Support a positive customer experience across charge sends, returns and other transactions, maintaining a One Company perspective and using the technology tools that support the customer experience.
• Understand and communicate Tory Burch’s brand philosophy and lifestyle; embody the brand aesthetic, a strong sense of fashion and an enthusiastic attitude.
• Maintain brand, operating and store presentation standards, and use in-store technology to enhance each customer’s experience.
• Follow sales and operational policies and procedures; accurately process POS transactions and capture customer information, and assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence; understand and use in-store radio communications and technology tools with proper etiquette.
• Multitask and prioritize work to achieve desired outcomes.
• Achieve personal sales and metric goals; build and maintain new and existing customer relationships.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales in line with the clienteling philosophy.
• Respond to business trends through clienteling, outreach and event opportunities, not solely walk-in traffic.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Experience in personal selling and customer relations, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday and weekend shifts.
• Ability to lift at least 40 lbs and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods.
• Ability to provide verification of legal authorization to work in the United States.
• Must be at least 18 years of age.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment.

Benefits

Generous employee discount; access to exclusive special offers; benefits supporting mental and physical health, financial security and wellness; paid volunteer days; Retail Excellence Programs in Styling, Coaching and Brand Ambassador development; supportive retail leadership.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.