Tory Burch Retail Sales Associate

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Achieve personal sales and metric goals.
• Build and maintain new and existing customer relationships.
• Maintain an organized client book that deepens customer relationships and generates consistent, proactive sales volume in line with the clienteling philosophy.
• Monitor business patterns and drive sales through clienteling, outreach, and events rather than relying solely on walk-in traffic.
• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of individual contributions to team dynamics.
• Demonstrate maturity and integrity, contributing to a positive, professional, productive, fun, and team-oriented atmosphere.
• Contribute to an environment that consistently delivers the five stages of the transformational customer experience.
• Apply strong selling skills and extensive product knowledge to deliver a high level of customer service and demonstrate product ownership.
• Take ownership of the transformational boutique experience, tailoring it to the customer demographic and developing and maintaining productive customer relationships.
• Maintain a “One Company” perspective on charge sends, returns, and other transactions that are critical to a positive customer experience.
• Understand and use technology tools that support the customer experience.
• Communicate Tory Burch’s brand philosophy and lifestyle to colleagues and customers.
• Embody the brand aesthetic, a strong sense of fashion, and an enthusiastic attitude.
• Help maintain brand, operating, and store presentation standards to support brand consistency.
• Leverage in-store technology to create a transformational customer experience.
• Follow and maintain all sales and operational policies and procedures.
• Accurately process POS transactions and capture customer information; assist with operational and back-of-house activities as needed.
• Follow policies and procedures with a focus on loss prevention and operational excellence.
• Understand and use in-store radio communications and technology tools with proper etiquette.
• Manage detailed work, multitask, and prioritize to achieve desired outcomes.

Qualifications

• 1–3 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience, with verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnight, evening, holiday, and weekend shifts.
• Ability to lift at least 40 lbs and to carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend, and stand for extended periods.
• Adaptability: changes course easily, balances multiple priorities, shows composure under pressure, and learns from mistakes.
• Entrepreneurial initiative, accountability, resourcefulness, and a forward-looking mindset.
• Collaborative approach, self-awareness, open-mindedness, respectful communication, cross-functional communication, and inclusive decision-making.
• Client and brand focus, including passion for the brand, creating transformational client experiences, and acting in the best interests of the company and its customers.
• Demonstrates kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion, and contributes to a positive, productive environment.
• Functional expertise, including the skills needed for the role, awareness of current trends and practices, and the ability to put learning into practice.

Skills

Experience

1–3 years in a high-volume, customer-driven retail environment

Benefits

Benefits supporting health, financial security, and wellness; employee discount and exclusive special offers; paid volunteer days; Retail Excellence Programs in Styling, Coaching, and Brand Ambassador development.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.