Tory Burch Retail IT Engineering Lead

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Lead feature development and on-call support for POS, clienteling, store reporting, and payment systems; conduct incident and root-cause analysis, strengthen releases, and monitor uptime, authorization success rates, and payment reliability.
• Partner with Retail Operations to prepare POS devices, payment terminals, and clienteling iPads for new store openings and relocations; ensure configuration, integrations, security, and acceptance testing are complete before opening.
• Work with payment and POS partners and clienteling platforms to deliver seamless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements.
• Coordinate with Global OMS and eCommerce teams to support BOPIS, ship-from-store, and remote selling; track store-level SLAs and the inventory and price accuracy underpinning these experiences.
• Manage vendor relationships and coordinate with external hardware, software, and network service partners.
• Participate in strategic planning for retail technology evolution and innovation.
• Ensure high availability and performance of retail applications, including CRM and mPOS, and of store network infrastructure.
• Maintain dashboards for latency, error budgets, device health, and store uptime; use data to prioritize backlogs and align release calendars with trade and holiday peaks and change-management controls.

Qualifications

• Proven track record managing and deploying modern POS systems and retail applications.
• Strong understanding of retail operations, store infrastructure, and customer-facing technologies.
• Experience with project management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Fluent in English; additional European languages are a plus.
• Willingness to travel across Italy and EU regions as needed, including overnight travel.

Skills

Experience

At least 8 years of experience in IT, including at least 6 years in a retail-focused environment.

Benefits

Generous employee discount, access to exclusive sample sales, well-being benefits supporting mental and physical health and financial security, and free on-demand executive coaching.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.