Tory Burch Distribution Center Operations Supervisor

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Develop and implement daily operational plans aligned with service level agreements (SLAs) and business goals.
• Oversee labor scheduling, resource allocation, and workflow coordination to meet productivity and efficiency targets.
• Monitor key performance indicators (KPIs), including accuracy, throughput, and efficiency, and take corrective action as needed.
• Collaborate with inventory control and cross-functional teams to ensure seamless material flow and stock accuracy.
• Maintain compliance with company policies, safety regulations, and industry best practices.
• Promote and maintain a 5S culture through organizational and process improvement initiatives.
• Prepare and present reports on operational metrics, challenges, and improvement strategies.
• Facilitate communication across organizational levels and ensure alignment between departments.
• Partner with transportation, inventory control, customer service, and other stakeholders to resolve issues and streamline operations.
• Identify and implement process improvements to enhance efficiency and reduce waste.
• Use data and insights to refine operational workflows and challenge existing practices.
• Address operational challenges with practical solutions to ensure seamless execution across departments.
• Lead, train, and mentor employees to enhance performance and career development.
• Conduct performance evaluations, set clear expectations, and coach employees to support individual and team success.
• Monitor attendance, productivity, and policy compliance, addressing performance issues promptly.
• Partner with Talent to manage employee relations, including conflict resolution and corrective actions.
• Foster a positive, collaborative work environment that encourages teamwork and continuous improvement.
• Ensure employees understand company policies, safety protocols, and performance expectations.
• Encourage innovation and problem-solving among team members.
• Supervise daily operations and associates, handle other duties, and rotate to other departments as assigned, contributing to timely and accurate order processing and a safe, productive work environment.
• Inventory Control: Supervise and support cycle counting, auditing, and reconciliation to achieve inventory accuracy, minimize discrepancies, and support efficient operations.
• Packing: Supervise and support the accurate, efficient preparation of customer and retail/wholesale orders for shipment, including item verification, brand-standard packaging, quality control, and timely shipment preparation.
• Picking and Replenishment: Supervise and support accurate, efficient order picking, inventory restocking, and workflow optimization to meet fulfillment targets.
• Receiving: Supervise and support timely, accurate unloading, inspection, and put-away of inbound inventory in compliance with quality and safety standards.
• Returns: Supervise and support returned-merchandise processing, including inspection, restocking, and disposition decisions, to maintain inventory integrity and customer satisfaction.
• Shipping: Supervise and support accurate, on-time order dispatch, carrier coordination, and compliance with shipping requirements to meet delivery expectations.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• At least 3 years of related experience in a distribution environment and at least 1 year of management or people-leadership experience.
• Prior experience with distribution-environment automation and experience in a high-volume, high-value distribution center are a plus.
• Strong leadership skills, including leading by example, motivating for high performance, and managing team members at varying performance levels.
• Strong interpersonal skills, including building effective cross-functional relationships, navigating interactions with all levels of management, and maintaining professionalism.
• Ability to establish and maintain professional relationships.
• Proficiency in warehouse management systems and Microsoft Office suite.
• Excellent organizational and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to think strategically and tactically.
• English proficiency in speaking and understanding.
• Ability to lift and move up to 35 lbs.
• Ability to walk the warehouse floor actively and stand for extended periods of up to 12 hours.
• Flexibility to work nights and weekends when needed in a multi-shift facility.

Skills

Experience

At least 3 years of related experience in a distribution environment and at least 1 year of management or people-leadership experience.

Education

High school diploma or GED required; bachelor's degree preferred.

Benefits

Competitive pay and rewards for high performance; generous benefits supporting mental and physical health, financial security, and wellness; employee discount and access to exclusive sales; ongoing training and career development programs; flexible scheduling, including three-day workweeks; climate-controlled facility; paid volunteer days.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.