Tory Burch Distribution Center Operations Manager

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Lead the planning and execution of departmental operations in a multi-channel environment, meeting cost and service goals while delivering quality service and high productivity and serving as a role model.
• Monitor supply and demand forecasts and key performance indicators to maintain adequate warehouse staffing and departmental capacity, adjusting as needed to align labor costs with actuals and plan.
• Partner with cross-functional teams to implement initiatives and departmental goals in support of corporate strategies and priorities.
• Lead and contribute to problem-solving as operational challenges arise, applying practical solutions and ensuring seamless execution.
• Ensure compliance with company policies and Standard Operating Procedures, including 5S and safety requirements.
• Monitor performance and quality standards through observation and available KPIs, including LMS productivity results, and hold the team accountable.
• Work with Customer and Client Services to resolve customer inquiries promptly.
• Identify and act on continuous-improvement opportunities to increase efficiency, reduce costs and enhance the employee experience.
• Prepare and present reports on operational metrics, challenges and improvement strategies.
• Coordinate across departments and shifts using end-to-end fulfillment knowledge to ensure timely order processing and account for upstream and downstream operational impacts.
• Manage supervisor(s) and team performance through guidance, coaching and performance management, supporting growth and development to build a high-performing team.
• Ensure consistent and fair management of team members and adherence to company policies, practices and procedures.
• Partner with the Talent team to address employee concerns promptly, including performance challenges, employee relations, conflict resolution and corrective actions.
• Maintain a strong floor presence, approachability, awareness and consistent interaction with team members as an Admired Leader.
• Promote and exemplify Tory Burch Buddy Values, fostering an open and positive work environment.
• Handle other duties and rotate to other departments as assigned to support the Distribution Center's overall success.
• For Inventory Control: maintain inventory accuracy through cycle counting, auditing and reconciliation, minimizing discrepancies and supporting efficient operations.
• For Packing: ensure accurate and efficient preparation of customer and retail/wholesale orders for shipment, including item verification, packaging to brand standards, quality control and timely shipment preparation.
• For Picking and Replenishment: oversee accurate, efficient order picking, inventory restocking and workflow optimization to meet fulfillment targets.
• For Receiving: ensure timely and accurate unloading, inspection and put-away of inbound inventory while maintaining quality and safety compliance.
• For Returns: oversee efficient processing of returned merchandise, including inspection, restocking and disposition decisions, to support inventory integrity and customer satisfaction.
• For Shipping: ensure accurate, on-time order dispatch, carrier coordination and compliance with shipping requirements to meet delivery expectations.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree and/or equivalent related experience.
• At least 5 years of related experience in a distribution environment and at least 3 years of people management or leadership experience.
• Demonstrated leadership skills, a willingness to lead by example, the ability to motivate and inspire high performance, and experience managing team members at varying performance levels.
• Strong interpersonal skills and the ability to build effective cross-functional relationships, interact with all levels of management and maintain professionalism.
• Excellent verbal and written communication skills, with the ability to think strategically and tactically.
• English proficiency in speaking and understanding required.
• High motivation, an entrepreneurial spirit and a hands-on approach to problem-solving.
• Strong math and analytical skills, with the ability to identify key information and use data to support planning and decision-making.
• Experience using various types of warehouse equipment and strong knowledge of safety requirements.
• Strong experience using warehouse management systems and Microsoft Office suite.
• Exceptional organizational and time-management skills, with the ability to excel in a fast-paced, dynamic environment and balance and prioritize competing demands.
• Strong attention to detail and consistency when entering information repetitiously.
• Ability to lift and move up to 35 lbs.
• Ability to walk the warehouse floor actively and stand for extended periods of up to 12 hours.
• Flexibility to work nights and weekends as needed in a multi-shift facility.

Skills

Experience

At least 5 years of related experience in a distribution environment and at least 3 years of people management or leadership experience.

Education

High school diploma or GED required; bachelor’s degree and/or equivalent related experience.

Benefits

Competitive pay and rewards for high performance; benefits supporting mental and physical health, financial security and wellness; employee discount and access to exclusive sales; ongoing training and career development programs; flexible scheduling, including three-day workweeks; climate-controlled facility; paid volunteer days.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.