Tory Burch Distribution Center Operations Lead

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Assist with understanding and executing daily operational plans.
• Partner with leadership on labor scheduling, resource allocation, and workflow coordination to meet operational plans.
• Direct workflow for the assigned team, allocating work efficiently and maintaining floor coverage.
• Monitor productivity, identify bottlenecks, and implement solutions to optimize workflow.
• Monitor aged orders, priority shipments, and order fulfillment to meet service level agreements.
• Ensure inbound and outbound shipments are processed accurately and efficiently.
• Ensure team members follow safety policies, standard operating procedures, and equipment operation guidelines, while promoting a 5S culture.
• Inspect equipment and facilities and report unsafe conditions or hazards.
• Identify unsafe behaviors and performance trends and escalate them for support.
• Maintain warehouse security through proper product handling and adherence to safety protocols.
• Monitor system-generated reports, including carton aging, inventory variance, and short picks, and take appropriate action.
• Help optimize warehouse space utilization and stock placement.
• Participate in process improvement initiatives, studies, and projects to improve efficiency and accuracy.
• Serve as the first point of contact for associates regarding workflow issues, concerns, and process improvements.
• Support the supervisor in monitoring attendance, policy adherence, and performance management.
• Coach associates on completing assigned tasks.
• Foster a positive, collaborative team environment that encourages engagement and accountability.
• Train and cross-train associates across departments.
• Identify, investigate, and resolve issues, challenges, and discrepancies to prevent workflow disruptions, escalating as needed.
• Perform other duties and rotate to other departments as assigned to support the Distribution Center’s overall success.
• For Inventory Control: lead the assigned team and support inventory accuracy through cycle counting, auditing, and reconciliation; minimize discrepancies and support efficient operations.
• For Packing: lead the assigned team and support accurate, efficient preparation of customer and retail/wholesale orders, including item verification, packaging to brand standards, quality control, and timely shipment preparation.
• For Picking & Replenishment: lead the assigned team and support accurate, efficient order picking, inventory restocking, and workflow optimization to meet fulfillment targets.
• For Receiving: lead the assigned team and support timely, accurate unloading, inspection, and put-away of inbound inventory while meeting quality and safety standards.
• For Returns: lead the assigned team and support efficient processing of returned merchandise, including inspection, restocking, and disposition decisions, to support inventory integrity and customer satisfaction.
• For Shipping: lead the assigned team and support timely, accurate order dispatch, carrier coordination, and compliance with shipping requirements.

Qualifications

• High school diploma, GED, or equivalent relevant work experience required.
• At least 1.5 years of related experience in a distribution environment.
• Experience with automation in a distribution environment and in a high-volume, high-value distribution center is a plus.
• Proficiency in warehouse management systems and the Microsoft Office suite.
• Demonstrated understanding of operational processes and workflows.
• Excellent organizational and problem-solving skills, with the ability to prioritize competing demands effectively.
• Strong interpersonal skills and the ability to establish, maintain, and leverage professional relationships at all levels, providing tailored and substantive support with a positive demeanor and professionalism.
• Excellent verbal and written communication skills.
• English proficiency in speaking and understanding.
• Ability to lift and move up to 35 lbs.
• Ability to walk the warehouse floor and stand for extended periods of up to 12 hours.
• Willingness to work overtime as needed, including weekends and holidays.

Skills

Experience

At least 1.5 years of related experience in a distribution environment.

Education

High school diploma, GED, or equivalent relevant work experience.

Benefits

Generous benefits supporting mental and physical health, financial security, and wellness; employee discount and access to exclusive sales; ongoing training and career development programs; flexible scheduling, including three-day workweeks; a climate-controlled facility; and paid volunteer days.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.