Tory Burch Department Manager

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of their contribution to team dynamics.
• Lead the sales floor as a transformational leader, motivating the team to achieve sales plans and personal sales goals.
• Deliver a high level of customer service through extensive product knowledge and product ownership.
• Partner with the General Manager and Assistant General Manager to ensure effective store communications, including cascading key information from corporate partners and conducting value-added team meetings.
• Contribute to a positive, fun, professional, productive and team-oriented atmosphere.
• Create an environment that consistently delivers transformational customer experiences.
• Provide consistent training and coaching to sales associates to foster a highly productive selling environment.
• Own and tailor the boutique customer journey to its customer demographic, and develop and maintain productive customer relationships.
• Demonstrate strong selling skills.
• Lead by example in generating repeat business and maximizing sales through proactive customer outreach.
• Maintain a “One Company” perspective on charge sends, returns and other transactions critical to a positive customer experience.
• Understand and communicate the Tory Burch brand aesthetic, philosophy and lifestyle to associates and customers.
• Embody a strong sense of fashion and an enthusiastic attitude that reflects the brand aesthetic.
• Help maintain brand and operating standards to support brand consistency.
• Help maintain store presentation standards.
• Leverage in-store technology to ensure each customer’s experience is transformational.
• Perform store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
• Accurately process POS transactions, employee information capture, and inventory functions—including transfers, receiving, shipments, repairs and damages—to maintain inventory integrity.
• Follow all policies and procedures, with a focus on loss prevention and operational excellence.
• Achieve personal sales and metric goals.
• Build and maintain new and existing client relationships.
• Maintain an organized client book that strengthens customer relationships and generates consistent, proactive sales volume.
• Manage staffing resources to maximize sales, traffic flow, floor coverage and customer engagement.
• Manage the sales floor with agility, adjusting direction and continuously improving based on key indicators and lessons learned.
• Monitor business patterns and drive sales through clienteling, outreach and events, as well as walk-in traffic.

Skills

Benefits

Employee discount, access to exclusive sample sales, well-being benefits supporting mental and physical health and financial security, and on-demand executive coaching at no cost.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.