Tory Burch Department Manager

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Lead by example and model behavior that reflects the company’s core values.
• Manage conflict appropriately and take ownership of one’s contribution to team dynamics.
• Act as the transformational leader of the sales floor, motivating the team to achieve sales plans and personal sales goals.
• Ensure a high level of customer service through extensive product knowledge and product ownership.
• Partner with the General Manager and Assistant General Manager to ensure effective store communications, including cascading key information from corporate partners and running value-adding team meetings.
• Contribute to a positive, fun, professional, productive and team-oriented atmosphere.
• Lead by example in creating an environment that consistently delivers transformational customer experiences.
• Model a highly productive selling environment by providing consistent training and coaching to sales associates.
• Own the customer journey in the boutique, tailor it to the customer demographic, and develop and maintain productive customer relationships.
• Demonstrate strong selling skills.
• Lead by example through repeat business and maximising sales through proactive customer outreach.
• Maintain a “One Company” perspective on charge sends, returns and other transactions that are critical to a positive customer experience.
• Understand and communicate the Tory Burch brand aesthetic, philosophy and lifestyle to associates and customers.
• Embody the brand aesthetic through a strong sense of fashion and an enthusiastic attitude.
• Help maintain brand and operating standards to support brand consistency.
• Help maintain store presentation standards.
• Use in-store technology to ensure each customer has a transformational experience.
• Perform opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the store.
• Accurately process POS transactions, capture employee information, and complete inventory functions—including transfers, receiving, shipments, repairs and damages—to maintain inventory integrity.
• Follow all policies and procedures, with a focus on loss prevention and operational excellence.
• Achieve personal sales and metric goals.
• Build and maintain new and existing client relationships.
• Maintain an organised client book that strengthens customer relationships and generates consistent, proactive sales volume.
• Manage people resources to maximise sales, traffic flow, floor coverage and customer engagement.
• Manage the sales floor with agility, adjusting direction and continuously improving based on key indicators and lessons learned.
• Monitor and respond to business rhythms through clienteling, outreach and events, rather than relying solely on walk-in traffic.

Qualifications

• 2–4 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience.
• Previous sales leadership and team motivation experience.
• Ability to lift at least 30 lbs and to carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
• Availability and flexibility to work days, nights, weekends, holidays, and store openings and closings, according to business needs.

Skills

Experience

2–4 years in a high-volume, customer-driven retail environment; strong personal selling and customer relations experience; previous sales leadership and motivation experience.

Benefits

Generous employee discount, access to exclusive sample sales, free on-demand executive coaching, and benefits supporting mental and physical health, financial security and overall wellness.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.