Tory Burch Assistant Supervisor

About Tory Burch

Founded in New York in 2004, Tory Burch is an American luxury lifestyle brand distinguished by its expressive use of color, signature prints and modern interpretation of classic style. Its collections span ready-to-wear, handbags, footwear and accessories, reaching an international clientele through a global retail and digital presence. As an employer, the company offers opportunities across design, merchandising, retail, technology and corporate functions, combining creative ambition with commercial expertise. Employees contribute to a founder-led business whose identity connects personal style with purpose. Women’s empowerment remains central to this identity, notably through the Tory Burch Foundation’s support for women entrepreneurs.

Role & Responsibilities

• Support the development and execution of daily operational plans aligned with service level agreements (SLAs) and business goals.
• Ensure adherence to labor scheduling, resource allocation, and workflow coordination plans to meet productivity and efficiency targets.
• Monitor key performance indicators (KPIs), including accuracy, throughput, and efficiency; identify concerns and escalate as needed.
• Support and prioritize department tasks to optimize efficiency and accuracy.
• Partner with department leadership to develop and implement workflow-efficiency improvements.
• Use problem-solving skills and department guidelines to address challenges promptly and prevent workflow disruptions; partner with IT and other teams to resolve system or equipment issues, escalating as needed.
• Maintain compliance with company policies and safety regulations; monitor warehouse conditions for hazards such as blocked pathways, equipment malfunctions, and unsafe practices.
• Promote a 5S culture and support organizational and process-improvement initiatives.
• Provide information for reports on operational metrics, challenges, and improvement strategies, and prepare end-of-shift summaries of accomplishments, challenges, and improvement areas.
• Communicate effectively with the team and cross-functional partners, coordinating across departments to support smooth workflow transitions and address operational-flow challenges.
• Assist the department Supervisor or Manager in guiding team members through direct and indirect leadership, and provide performance feedback alongside them to support associate development.
• Maintain and communicate daily rosters, adjust staffing and workflow priorities to operational needs, and motivate strong team performance.
• Ensure associates follow company safety policies and standard operating procedures (SOPs), use equipment properly, and comply with warehouse safety standards.
• Train, retrain, and cross-train team members on operational procedures and expectations.
• Assist with implementing process improvements to increase operational efficiency and team performance.
• Support accurate inventory control through cycle counting, auditing, and reconciliation; minimize discrepancies and support efficient operations.
• Support accurate and efficient preparation of customer, retail, and wholesale orders for shipment, including item verification, brand-standard packaging, quality control, and timely shipment preparation.
• Support accurate order picking, inventory replenishment, and workflow optimization to meet fulfillment targets.
• Support timely and accurate unloading, inspection, and put-away of inbound inventory while meeting quality and safety standards.
• Support efficient returns processing, including inspection, restocking, and disposition decisions, to maintain inventory integrity and customer satisfaction.
• Support accurate, on-time order dispatch, carrier coordination, and compliance with shipping requirements.
• Handle other duties and rotate to other departments as assigned to support the Distribution Center.

Qualifications

• High school diploma, GED, or equivalent relevant work experience.
• At least 2 years of related experience in a distribution environment and at least 6 months of leadership experience.
• Prior experience with automation in a distribution environment and experience in a high-volume, high-value distribution center are preferred.
• Proficiency in warehouse management systems and the Microsoft Office suite.
• Ability to identify challenges and solve problems effectively.
• Strong organizational skills and ability to prioritize competing demands.
• Strong interpersonal skills; ability to interact effectively with team members at all levels, including management, while maintaining professionalism.
• Ability to establish and maintain professional relationships.
• Excellent verbal and written communication skills.
• English proficiency in speaking and understanding.
• Ability to lift and move up to 35 lbs.
• Ability to walk the warehouse floor and stand for extended periods of up to 12 hours.
• Willingness to work overtime as needed, including weekends and holidays.

Skills

Experience

At least 2 years of related experience in a distribution environment and at least 6 months of leadership experience.

Education

High school diploma, GED, or equivalent relevant work experience.

Benefits

Competitive pay and rewards for high performance; generous benefits supporting mental and physical health, financial security, and wellness; employee discount and access to exclusive sales; ongoing training and career development programs; flexible scheduling, including three-day workweeks; climate-controlled facility; and paid volunteer days.

Culture

Tory Burch’s workplace culture reflects the brand’s entrepreneurial spirit and optimistic outlook, bringing together creative expression, commercial ambition and a collaborative approach to building a global fashion business. Its commitment to women’s empowerment gives the company a distinctive sense of purpose, connecting its identity as an employer with its broader mission to support women’s ambitions.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.