Tommy Hilfiger Supervisor, Retail

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks an experienced Supervisor to lead retail operations at its Braintree store location. The successful candidate will manage floor operations, oversee personnel, drive sales performance, and ensure exemplary customer service standards aligned with the brand's luxury lifestyle positioning. This role requires demonstrated supervisory experience within a premium or luxury retail environment, strong people management capabilities, and the ability to inspire teams to achieve sales targets whilst maintaining brand excellence.

Role & Responsibilities

• Ensure efficient shop floor operations, achieving highest levels of customer service, sales, and profit
• Lead and manage all store personnel, product merchandising functions, business processes and results
• Participate in weekly management meetings and communicate marketing and sales promotions clearly to staff
• Drive shop floor sales and exceed store targets through team motivation and exemplary customer journey delivery
• Foster a positive store experience through fair and consistent treatment of customers and colleagues
• Ensure consistent training on product knowledge and store maintenance across the team
• Achieve company standards for personal sales results including sales versus budgets, sales per hour and units per transaction
• Perform manager-on-duty functions including store opening and closing procedures and sales floor management
• Build and maintain repeat customer relationships through exceptional service and customer accountability
• Execute visual merchandising directives consistently across sales floor and back-of-house areas
• Collaborate with management to develop talent pipelines for key positions and potential successors

Qualifications

• Previous track record in supervisory or specialist roles within a premium or luxury brand
• Demonstrated people management experience with conflict resolution and disagreement management capabilities
• Effective communication skills with the ability to build relationships with ease
• Confidence in delivering feedback that promotes positive behavioral change
• Strong cultural fit with brand values of service excellence and entrepreneurial spirit

Skills

Experience

Previous supervisory or specialist experience within a premium or luxury retail brand environment, with demonstrated people management capability and retail floor leadership.

Education

Not specified

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.