- Location
- Amsterdam North Holland Netherlands
- Address
- Kalverstraat 117, 1012 PA Amsterdam View map
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks an experienced Supervisor to lead retail operations at the flagship Tommy Jeans store on Kalverstraat in Amsterdam. The Supervisor will oversee shop floor efficiency, direct sales performance, and manage personnel while embodying the brand's values and delivering exceptional customer experiences. This role requires proven supervisory or specialist experience within a premium or luxury brand environment, coupled with the ability to motivate teams to exceed sales targets, maintain visual merchandising standards, and foster a culture of service excellence.
Role & Responsibilities
- Ensure efficient shop floor operations to achieve highest levels of customer service, sales, and profit
- Support management team in overseeing all personnel, product, and merchandising functions, business processes, and store results
- Participate in weekly management meetings and staff briefings
- Communicate marketing and sales promotions clearly to all store personnel
- Drive shop floor sales and motivate teams to exceed store targets while delivering exemplary customer experiences
- Foster consistent positive store experience by treating customers and colleagues fairly and with respect
- Support team in executing business strategy and ensure consistent training on product knowledge and store maintenance
- Achieve company standards for personal sales results including sales versus budget, sales per hour, and units per transaction
- Perform manager-on-duty functions including store opening and closing procedures
- Emphasize importance of quality internal and external customer relationships
- Build and maintain repeat customer base through unparalleled service delivery
- Execute and review visual merchandising best practices across sales floor and back room for consistency
- Collaborate with management team to develop talent pipeline for key positions and potential successors
Qualifications
- Previous track record in supervisory or specialist roles within a premium or luxury brand
- Proven people management experience with ability to resolve conflict and disagreements
- Effective communication skills with ability to build relationships
- Team player who recognises and celebrates contributions and achievements of others
- Confidence in providing constructive feedback that promotes positive behavioural change
- Adaptability and ability to work with pace in a fast-changing environment
- Energetic and authentic presence on the shop floor
- Initiative-driven problem-solving approach with 'can-do' attitude
Skills
Experience
Previous supervisory or specialist experience within a premium or luxury brand is required. The candidate should demonstrate a strong background in people management, retail sales operations, and the ability to motivate teams in a fast-paced retail environment.
Education
Not specified in the source material.
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Explore jobs in the Netherlands.
Benefits
PVH Europe offers a competitive and comprehensive benefits programme designed to support associates both at home and at work, though specific benefits are not detailed in this posting.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Sales Floor Supervisor», «Retail Operations Supervisor», «Team Lead, Store Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.