- Location
- Manchester England UK
- Employment
- Full-Time
- Seniority
- Supervisor
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks an experienced Store Supervisor to lead the shop floor at its Trafford location, ensuring exceptional customer service, driving sales performance, and maintaining premium store standards. The role involves managing personnel, coordinating merchandising initiatives, and fostering a positive retail environment while exemplifying the brand's commitment to classic American cool styling. The successful candidate will demonstrate leadership capability, operational expertise, and passion for delivering an exemplary customer journey in a luxury lifestyle retail setting.
Role & Responsibilities
- Ensure efficient shop floor operations to achieve elevated levels of customer service, sales performance and profitability
- Support the management team in personnel management, product coordination, merchandising functions and business results delivery
- Participate in weekly management meetings and broader staff communications
- Communicate all marketing, sales promotions and strategic directives clearly to team members
- Drive shop floor sales and exceed store targets through team motivation and engagement
- Foster a consistently positive store experience by treating all customers and colleagues fairly and with respect
- Support the team in executing business strategy and ensure comprehensive training on product knowledge and store maintenance standards
- Achieve personal sales targets including sales against budget, sales per hour and units per transaction
- Execute manager-on-duty functions including store opening, closing and sales floor management
- Emphasize quality relationships with internal and external customers to build loyalty and repeat business
- Ensure visual merchandising directives are executed across sales floor and back-of-house with consistency and excellence
- Collaborate with management to develop talent pipelines for key positions and identify potential successors
Qualifications
- Proven track record in supervisory or specialist roles within a premium or luxury brand environment
- Demonstrated people management experience with ability to resolve conflict and disagreements constructively
- Effective communication skills with strong relationship-building capability
- Proven team player who recognizes and celebrates contributions of others
- Competence in delivering constructive feedback that promotes positive behavioral change
- Ability to adapt quickly to change and work with pace in evolving business environments
- Energetic and authentic presence on the sales floor with strong engagement capability
- Proactive problem-solving orientation with initiative to implement in-store solutions
Skills
Experience
Previous supervisory or specialist experience within a premium or luxury brand retail environment is required, along with demonstrated people management capability and a track record of driving sales performance and operational excellence.
Education
Not specified
Workplace
The role is situated in Manchester, England, UK.
Explore jobs in England or in the UK.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Store Team Lead», «Sales Floor Supervisor», «Customer Experience Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.