- Location
- Wellington Wellington New Zealand
- Employment
- Contract
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
PVH seeks an experienced Store Manager to lead the Tommy Hilfiger outlet store in Wellington, New Zealand on a 12-month fixed-term contract. The role demands expertise in retail operations, KPI management (sales, conversion, UPT, shrinkage), team leadership, and visual merchandising within the apparel sector. The successful candidate will drive sales growth, manage budgets, recruit and mentor staff, and maintain impeccable store standards while embodying the brand's values.
Role & Responsibilities
- Lead and motivate a retail team, ensuring strong performance against sales KPIs and financial targets
- Manage store operations including wage budgets, stock control, and visual merchandising to maximise customer experience
- Recruit, train, and mentor team members while fostering a positive, inclusive workplace culture
- Monitor and achieve KPIs including sales targets, average transaction value, conversion rates, UPT, shrinkage, and mystery shop results
- Drive growth opportunities and identify business development initiatives to increase revenue
- Maintain stock management systems and ensure accurate inventory control
- Uphold brand standards through personal presentation and impeccable store appearance
- Collaborate with regional management on brand initiatives and compliance requirements
Qualifications
- Proven supervisory and/or management experience in retail apparel or customer service
- Demonstrated success in achieving and exceeding sales budgets and KPI targets
- Strong people management and team leadership capabilities
- Proficiency in stock management and visual merchandising
- Experience with POS systems and retail management software
- Knowledge of shrinkage reduction and loss prevention
- Ability to conduct mystery shop analysis and performance reviews
Skills
Experience
Previous supervisory and/or management experience in the retail apparel industry or customer service sector is essential. Experience in managing KPIs including sales budgets, wage control, UPT, conversion rates, average transaction value, shrinkage, and mystery shop audits is required.
Education
Secondary school qualification or equivalent; retail management certification or equivalent professional development is preferred.
Workplace
This position is based in Wellington, Wellington, New Zealand.
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Benefits
Competitive salary with clothing allowance; monthly performance bonus; generous employee discounts across all PVH brands (Calvin Klein, Tommy Hilfiger, Van Heusen); recruitment referral bonus; access to Employee Assistance Program; complimentary Headspace meditation app membership; annual flu shot voucher; paid parental leave as per company policy.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Operations Manager», «Retail Operations Manager», «Branch Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.