- Location
- Tunbridge Wells England UK
- Employment
- Temporary
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks an experienced Concession Manager to lead retail operations at the Fenwick Tunbridge Wells location on a maternity cover basis. This pivotal role oversees store performance, team leadership, visual merchandising standards, and customer experience while achieving sales targets, budget controls, and profitability goals. The successful candidate will partner with the Area Manager to drive business growth, inspire staff, and maintain brand excellence across all operational touchpoints.
Role & Responsibilities
- Partner with Area Manager to build business opportunities and achieve sales budgets, wage targets, sales per hour, units per transaction, conversion rates, and profitability goals
- Identify growth opportunities and collaborate with colleagues to improve performance and drive business expansion
- Foster a consistently positive store experience through fair and equitable treatment of customers and team members
- Perform manager-on-duty functions including store opening and closing procedures and sales floor management
- Ensure execution of visual merchandising directives and maintain standards for sales floor and back room operations
- Manage daily sales, payroll, controllable expenses, and align activities to meet business objectives
- Analyze store-level reports and develop action plans to improve results and performance metrics
- Lead weekly management meetings and regional forums with meaningful contributions
- Set challenging but achievable goals emphasizing service quality, customer satisfaction, and financial performance
- Coordinate action plans while managing budget decisions and consequences appropriately
- Communicate daily with staff regarding individual sales goals, key performance indicators, and product information
- Lead recruitment, interviewing, hiring, and orientation processes for diverse talent
- Own training and development of employees with proper documentation and continuous coaching
Qualifications
- Extensive experience connecting with consumers in a brand retail environment
- Demonstrated experience in retail operations, budgeting, planning, and sales management
- Proven people management experience with ability to resolve conflict and drive productive outcomes
- Effective communication skills with capacity to cultivate belonging and psychological safety
- Strong collaborative approach that recognizes and celebrates team contributions
- Courage to provide constructive feedback that promotes positive behavioral change
- Ability to adapt quickly and work with pace in evolving retail environments
- Energetic presence on the sales floor that inspires trust and demonstrates leadership
Skills
Experience
Extensive experience in retail operations and people management, with a proven track record of delivering sales results, managing budgets, and leading high-performing teams in brand-focused retail environments.
Education
Secondary education minimum; tertiary qualifications in retail management, business administration, or related field preferred.
Workplace
The role is situated in Tunbridge Wells, England, UK — conveniently close to London.
Explore jobs in England or in the UK.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Concession Manager», «Retail Operations Manager», «Concession Director», «Retail Management Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.