- Location
- Smithfield North Carolina USA
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks an accomplished Store Manager to lead the Smithfield retail location, driving sales performance, profitability, and operational excellence. The Store Manager will oversee all aspects of store operations including staff recruitment and development, inventory management, visual merchandising, and customer experience, while maintaining brand standards and achieving business objectives.
Role & Responsibilities
- Generate sales and profit while minimizing losses and ensuring the store is visually distinctive and meticulously maintained
- Identify and implement strategies and initiatives to achieve and exceed business goals
- Oversee and maintain customer service standards to the highest level
- Communicate professionally and effectively with associates and all support services within the company, acting as liaison for corporate communications
- Represent the Tommy Hilfiger brand through personal and professional appearance
- Take responsibility for productivity, profitability, staffing and inventory results
- Demonstrate effective written and verbal communication skills
- Maintain the highest level of security and safety awareness within the store
- Manage all controllable expenses, including payroll allocation
- Create partnerships with mall, local community, and corporate partners to identify business opportunities
- Hire, train, motivate and supervise management and sales staff
- Develop all associates in product knowledge, merchandising, operations, customer service and company growth
- Analyze and react to business needs, identifying top and slow sellers
- Execute markdowns and re-merchandise as needed
Qualifications
- Proven retail management experience
- Strong leadership and team development capabilities
- Demonstrated ability to drive sales and profitability
- Excellent communication and interpersonal skills
- Knowledge of retail operations, inventory management and loss prevention
Skills
Experience
Substantial retail management experience required, with demonstrated success leading store operations, managing teams, and achieving sales targets in a fast-paced retail environment.
Education
High school diploma or equivalent required; retail management certification or college education preferred.
Workplace
This position is based in Smithfield, North Carolina, USA, within easy reach of Raleigh.
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Benefits
Medical insurance, vision insurance, dental insurance, life insurance, disability insurance, 401(k) retirement plan with above-market contribution, paid time off, company-paid holidays, flexible work schedules, wellness programs, Care.com services for childcare and elder care, tuition reimbursement for continued education, associate discount on company merchandise.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Operations Manager», «Retail Operations Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.