- Location
- Manchester England UK
- Employment
- Contract
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
Tommy Hilfiger seeks an accomplished Store Manager to lead its Trafford Centre location and deliver exemplary retail operations. In this fixed-term contract role, the Store Manager will oversee all store functions—from sales performance and inventory management to team leadership and customer experience—ensuring alignment with brand standards and financial targets. The successful candidate will drive business growth through operational excellence, strategic merchandising execution, and the cultivation of a high-performing, engaged team.
Role & Responsibilities
- Partner with store management team to achieve sales budgets, sales per hour (SPH), units per transaction (UPT), conversion rates, wage and expense control, shrinkage reduction, mystery shop scores, and store audit compliance
- Identify business opportunities and collaborate cross-functionally to drive growth and enhance operational performance
- Foster a consistently positive store experience by treating customers and staff with fairness and respect
- Execute "door to floor" best practices, visual merchandising directives, and maintain standards for sales floor and back room organization
- Communicate regularly with buying teams to ensure appropriate stock levels and demographically relevant inventory
- Analyze store-level performance reports and develop actionable improvement plans
- Conduct daily staff communications on individual sales goals, key performance indicators, store results, and product performance
- Oversee manpower planning, recruitment, interviewing, hiring, and onboarding of store associates
- Provide structured training and coaching to employees on a daily, weekly, and monthly basis with appropriate documentation
- Lead weekly management and staff meetings; participate in regional meetings and strategic planning sessions
- Make sound decisions under stressful and rapidly changing conditions
- Set challenging yet attainable goals prioritizing service quality, customer satisfaction, and financial performance
- Coordinate action plans while considering business consequences and budget constraints
- Communicate clear ideas and goals, manage implementation, and deliver measurable, achievable results
- Create energy and excitement around shared organizational values and objectives
Qualifications
- Progressive retail experience in brand-focused environments
- Proven store management experience in service or retail sectors
- Extensive experience connecting with and serving consumers in brand retail settings
- Demonstrated expertise in retail operations, budgeting, planning, and sales execution
- Prior people management experience with the ability to resolve conflict and disagreements constructively
- Effective communication skills with capacity to cultivate belonging and psychological safety
- Collaborative mindset with recognition of team contributions and achievements
- Courage to provide constructive feedback that drives positive behavioral change
- Adaptability and ability to work with pace in evolving environments
- Energetic presence with strong ability to inspire trust and confidence on the sales floor
Skills
Experience
Progressive retail experience with proven store management capability in service or retail environments. Candidates should demonstrate a track record of leading teams, achieving financial targets, and delivering exceptional in-store customer experiences within branded retail settings.
Education
Not specified; standard secondary education assumed.
Workplace
This position is based in Manchester, England, UK.
Explore jobs in England or in the UK.
Benefits
Competitive and comprehensive benefits program designed to support associates both at home and at work (specific benefits not detailed in source).
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Store Manager», «Store Operations Manager», «Brand Store Manager», «Store Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.