Tommy Hilfiger Store Manager

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Partner with the management team to achieve business targets including sales budgets, conversion rates, units per transaction, expense control, and profitability
• Develop and execute action plans to improve store performance based on analysis of store-level reports and market opportunities
• Foster a positive store experience by treating customers and staff consistently and fairly while maintaining first-class standards
• Ensure execution of visual merchandising directives and operational standards across sales floor and back-of-house areas
• Communicate regularly with buying teams to maintain optimal and demographically appropriate stock levels
• Lead weekly management and staff meetings while participating in regional meetings and strategic initiatives
• Manage manpower planning, recruitment, interviewing, hiring, and orientation processes
• Provide comprehensive training and coaching to employees with appropriate documentation and performance tracking
• Communicate daily with staff regarding individual sales goals, key performance indicators, and store results
• Make sound decisions under stressful and changing conditions with available information
• Set challenging but attainable goals emphasizing service quality, customer satisfaction, and financial performance
• Coordinate action plans considering consequences and budget allocations
• Create energy and momentum around shared goals, values, and brand vision

Qualifications

• Minimum 6 years of progressive retail experience
• Minimum 2 years of store management experience in service or retail industry
• Proven track record delivering high-level customer service in a brand retail environment
• Strong retail operations, budgeting, planning, sales, and people management experience
• Effective communication skills with ability to build relationships
• Confident in delivering constructive feedback that promotes positive behavioral change
• Strong people management and conflict resolution capabilities

Skills

Experience

Minimum 6 years of progressive retail experience with at least 2 years in a store management role within the service or retail sector. Extensive background in delivering exceptional customer service within a brand retail environment is essential.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.