Tommy Hilfiger Senior Sales Associate

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Role & Responsibilities

• Sell and promote Tommy Hilfiger merchandise in accordance with the brand’s customer-service standards, while handling cashier duties and operational tasks assigned by store management.
• Consistently deliver customer service that meets company standards and generate the greatest possible sales potential.
• Build a base of repeat customers through effective data capture and excellent service; stay informed about products, promotions and special events to communicate them to customers and support sales.
• Create a positive in-store experience by treating customers and employees fairly, welcoming every customer in the sales area, maintaining area coverage, and prioritizing customers over tasks.
• Maintain appropriate stock levels on the sales floor and replenish merchandise consistently.
• Ensure the store maintains distinctive visual presentation and impeccable upkeep; follow visual standards and keep fixtures and displays clean.
• Minimize losses by following loss-prevention procedures; monitor the sales floor and backroom, and alert management to unusual internal or external activity.
• Demonstrate awareness of store sales plans and results, and of individual contributions to business results.
• Follow company policies and procedures, manage time effectively, and prioritize tasks.
• Attend Take 5 meetings and staff meetings as required.
• Represent the brand with a professional appearance, image and conduct; communicate concerns to management and uphold respect among peers, staff and supervisors.
• Support the development of sales associates, generate enthusiasm for shared goals and values, act with integrity, and support company and management decisions.
• Adapt to role requirements and variable schedules, including night shifts, weekends and public holidays.
• Complete daily opening and closing checklist tasks to keep the store ready for business.
• Process all cash transactions, including management transactions such as refunds, exchanges, merchandise credit, gift cards and cash-drawer withdrawals.
• Reconcile documentation when requested, including cash-drawer counts, secondary verification of safe cash funds and cashier-to-cashier till checks.
• Execute markdowns and return merchandise to sale as needed.
• Lift at least 40 pounds and stand for extended periods.

Qualifications

• Strong written and verbal communication skills.
• Good time-management skills and the ability to prioritize tasks.
• Availability to work a variable schedule as determined by management, including night shifts, weekends and public holidays.
• Ability to lift at least 40 pounds and stand for extended periods.

Skills

Benefits

For eligible full-time associates: medical, vision, dental and life insurance; RRSP and TFSA plans; company-paid holidays, paid time off, seasonal schedules and flexible work schedules; wellness resources and programs; scholarship support including tuition reimbursement; and discounts at outlet stores and e-commerce sites. Eligibility depends on employment status, work location and length of service; benefits may change.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.