Tommy Hilfiger Sales Floor Supervisor

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks a Part-Time Supervisor for its Roermond outlet location to oversee shop floor operations, drive customer service excellence, and support the management team in executing business strategy. The Supervisor will lead by example, motivate staff to achieve sales targets, manage store opening and closing procedures, and maintain visual merchandising standards. This role requires previous supervisory experience within a premium or luxury brand environment, strong people management capabilities, and the ability to foster a positive store experience while exceeding company performance metrics.

Role & Responsibilities

• Ensure efficient shop floor operations to achieve highest levels of customer service, sales and profit
• Support management team in overseeing personnel, product and merchandising functions, business processes and store results
• Participate in weekly management meetings and staff meetings
• Communicate marketing and sales promotions clearly to store personnel
• Drive shop floor sales and exceed store targets by motivating team performance whilst delivering exemplary customer experience
• Foster consistently positive store environment by treating customers and colleagues fairly and equitably
• Support team delivery of business strategy through consistent training on product knowledge and store maintenance
• Achieve company standards for personal sales results including sales-to-budget, sales per hour, and units per transaction
• Perform manager-on-duty functions including store opening and closing procedures
• Emphasize importance of quality internal and external customer relationships
• Ensure staff accountability in building repeat customer base through spirited, unparalleled service
• Execute and monitor visual merchandising best practices for sales floor and back room consistency
• Collaborate with management team to develop talent pipeline for key positions and potential successors

Qualifications

• Previous track record of supervisory or specialist roles within premium or luxury brand
• Previous people management experience with ability to resolve conflict and unproductive disagreements
• Effective communication skills with ability to build relationships with ease
• Team player who recognises and celebrates contributions and achievements of others
• Confidence in providing feedback that promotes positive behavioral change
• Ability to work well with change, adapt quickly and work with pace
• Energetic and authentic presence on the shop floor
• Can-do approach to problem-solving with initiative to find in-store solutions

Skills

Experience

Previous supervisory or specialist experience within premium or luxury retail brands; demonstrated people management background with conflict resolution capabilities.

Education

Not specified

Compensation

The base compensation for this position is EUR 17.39 per hour.

Benefits

Competitive and comprehensive benefits program offering protection, peace of mind and flexibility to support associates both at home and at work (specific benefits not detailed in posting).

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.