- Location
- Zagreb City of Zagreb Croatia
- Address
- Ulica Alfreda Nobela 4, 10361 Zagreb View map
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 22, 2026
About Tommy Hilfiger
Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.
PVH is recruiting a full-time Sales Associate for the Tommy Hilfiger Zagreb Designer Outlet store. The successful candidate will deliver expert product knowledge and personalized customer service, acting as a brand ambassador while building long-term client relationships. Responsibilities include sales transactions, visual merchandising maintenance, and complaint resolution in a fast-paced retail environment.
Role & Responsibilities
- Provide expert consultation on clothing and styling to customers
- Act as a brand ambassador, embodying Tommy Hilfiger's values and aesthetic
- Cultivate long-term customer relationships and identify new business opportunities
- Execute assigned tasks independently and manage time effectively
- Maintain visual merchandising standards and store presentation
- Address and resolve customer complaints with professionalism
- Maintain the aesthetic appearance and cleanliness of the store
- Operate point-of-sale systems and process transactions
Qualifications
- Proven sales experience in retail or luxury fashion environments
- Strong customer service orientation and interpersonal skills
- Proficiency in building and maintaining client relationships
- Professional appearance and personal grooming standards
- Flexibility to work rotating shifts, including weekends and evenings
- Genuine passion for fashion and lifestyle trends
Skills
Experience
Sales experience is preferred, along with demonstrated success in customer-focused roles. Prior experience in fashion retail or luxury retail environments is advantageous.
Education
Secondary education (gymnasium or equivalent) is typically expected. Additional fashion or retail training is beneficial but not essential.
Workplace
This position is based in Zagreb, City of Zagreb, Croatia.
Explore jobs in Croatia.
Benefits
Monthly performance bonus; 25 days annual paid leave; transportation allowance; employee discount on merchandise; staff uniform provided; complimentary Multisport fitness card; permanent contract following 6-month probation period; professional development opportunities and access to new technologies; 24/7 professional support for personal, legal, and financial advice.
Culture
Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Tommy Hilfiger, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Retail Associate», «Brand Ambassador», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.