Tommy Hilfiger Retail Supervisor

About Tommy Hilfiger

Tommy Hilfiger, founded in 1985, is a globally recognized premium lifestyle brand celebrated for translating classic American cool into modern, inclusive design. As an employer, the company offers a dynamic international environment where creativity, commercial excellence, and cultural relevance meet. Teams contribute to collections, retail experiences, digital innovation, and brand storytelling that resonate across generations and markets. With the support of PVH Corp., Tommy Hilfiger fosters collaboration, entrepreneurial thinking, and professional growth, while advancing commitments to sustainability, diversity, and responsible fashion. It seeks talent energized by bold ideas, consumer connection, and the enduring appeal of iconic style.

Tommy Hilfiger seeks a Store Supervisor to lead retail operations and drive exceptional customer service at its Roermond Outlet location. The Supervisor will oversee shop floor efficiency, manage team performance, execute visual merchandising standards, and achieve sales targets while embodying the brand's entrepreneurial spirit and commitment to inclusive luxury retail. This full-time role combines operational excellence with staff leadership and exemplary customer engagement.

Role & Responsibilities

• Ensure efficient shop floor operations to achieve the highest levels of customer service, sales, and profitability
• Support the store management team across all personnel, product, merchandising functions, and business processes
• Participate in weekly management meetings and staff briefings
• Communicate marketing campaigns and promotional activities clearly to the team
• Drive shop floor sales and exceed store targets by motivating the team while delivering an exemplary customer journey
• Foster a positive store environment by treating all customers and colleagues with fairness and consistency
• Support the team in executing business strategy with consistent training on product knowledge and store maintenance
• Achieve company sales goals including sales versus budgets, sales per hour (SPH), and units per transaction (UPT)
• Perform manager-on-duty functions, oversee store opening and closing procedures, and manage the sales floor
• Emphasize the importance of quality relationships with internal and external customers
• Build accountability for repeat customer relationships through spirited, unparalleled service delivery
• Execute and continually review door-to-floor visual merchandising best practices for consistency across sales floor and back room
• Collaborate with management to develop talent pipelines for key positions, including potential successors

Qualifications

• Proven track record in supervisory or specialist retail roles within premium or luxury brands
• Previous people management experience with ability to resolve conflict and disagreements
• Effective communication skills with ability to build relationships readily
• Team player who recognizes and celebrates contributions and achievements of others
• Confidence in delivering constructive feedback that promotes positive behavioral change
• Capability to adapt quickly to change and work with pace
• Energetic and authentic presence on the shop floor
• Proactive problem-solver with initiative to identify in-store solutions

Skills

Experience

Previous supervisory or specialist experience within a premium or luxury retail brand is required. Demonstrated people management experience with a proven ability to lead teams, resolve workplace conflicts, and drive performance is essential.

Education

No specific formal educational requirement stated; retail or hospitality qualifications or equivalent experience are preferred.

Compensation

The base compensation for this position is EUR 17.39 per hour.

Benefits

Comprehensive and competitive benefits program offering protection, peace of mind, and workplace flexibility; commitment to fostering an inclusive and diverse workplace environment with strong sense of belonging.

Culture

Tommy Hilfiger fosters an inclusive, energetic workplace culture shaped by its classic American cool identity and a strong spirit of creativity, collaboration, and optimism. As an employer, the brand encourages diverse perspectives, entrepreneurial thinking, and a forward-looking approach to fashion, sustainability, and consumer experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.